How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Tomato Travel Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

FD

Ferida Demirovic

Dilyswyd gan Feefo

Brisbane, Australia

6 years ago

What Ferida Demirovic said about Tomato Travel:

Great value for money. Excellent communication Timely response to all our inquirers

Amy Robinson

Tomato Travel

6 years ago

Thank you Ferida for your comments. The Tomato Travel team are happy you had an excellent experience before, during and after your trip. We hope someday we can serve you again and provide you opportunities to explore Japan or other countries!

Product reviews

Dyddiad y pryniant: 13/05/2019

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

Nothing was too much trouble.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you had an awesome time in Japan and we look forward to helping you plan your next trip to Japan or other countries in Asia in the future!

Product reviews

Dyddiad y pryniant: 15/06/2019

0

SB

Shane Baylis, Debbie Bates

Dilyswyd gan Feefo

Mackay

7 years ago

What Shane Baylis, Debbie Bates said about Tomato Travel:

Excellent travel agent.

Really good service, easy booking, answered questions promptly.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comments! We really appreciate all of our customers feedback and comments. We are glad you had a wonderful time with us and we hope to someday plan your next trip to Japan.

Product reviews

Dyddiad y pryniant: 15/06/2019

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

We have great time in Japan, everything said in itinerary was exactly followed. We learned a lot about Japan, met lovely people. We are planning to come back and to explore more particularly Tokyo...

Amy Robinson

Tomato Travel

7 years ago

Thank you Marinko for your lovely comments and feedback! We are glad you had a wonderful time in Japan and we hope someday we can help you plan your next trip!

Product reviews

Dyddiad y pryniant: 13/05/2019

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

Very responsive to any queries raised pre-tour.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We really appreciate your feedback and comments. We will use these to improve, change and produce new products in the future. We are glad you had a wonderful time in Japan and Hong Kong. We hope someday we can help you plan your next trip to Japan or other countries in Asia.

Product reviews

Dyddiad y pryniant: 10/05/2019

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

Choose alternative Tour operators

Our tour guide has very poor English skills and often appears to be disorganised and poorly prepared. Some accommodation was substandard.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback. We are sorry for the inconveniences you may have had on this tour. We will use your feedback and comments about your tour guide and make necessary changes for future tours.

Cwsmer Dibynadwy

7 years ago

This is the worst tour guide we have ever experienced. She is a good person but has no idea on how to be a tour guide. Do you have any quality control with regards to the selection of tour guides? My wife and I are very disappointed with this tour and are feeling as if we have been "ripped off ".

Dyddiad y pryniant: 10/05/2019

0

BM

Bradley Moore

Dilyswyd gan Feefo

7 years ago

What Bradley Moore said about Tomato Travel:

Great trip & value for money.

Product reviews

Dyddiad y pryniant: 10/05/2019

0

PH

Paul Rowland Moncrieff-Hill, Lynette Joyce Moncrieff-Hill

Dilyswyd gan Feefo

7 years ago

What Paul Rowland Moncrieff-Hill, Lynette Joyce Moncrieff-Hill said about Tomato Travel:

Well organised tour taking in some interesting sites with exceptional guide

Well organised tour with ability to listen to and handle clients concerns. ie changing Qantas flights to earlier time to make connection at Sydney.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We really appreciate all of our customers feedback and comments. We will use these to improve, change and develop products in the future. We are glad you had a wonderful time in Japan and we hope someday we can help you plan your next trip to Japan or Asia. Thank you, from the Tomato Travel Team.

Product reviews

Dyddiad y pryniant: 08/04/2019

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

Arrangements were easy and efficient. Tour guide Ari was excellent. She was extremely helpful and considerate. She had excellent knowledge of Japan, it’s culture and history and conveyed this to us...

Tomato Travel Adolygiadau

Discover Japan Fly Qantas 2019Rhagor o adolygiadau o’r cynnyrch hwn (81)Edrychwch ar wefan y cynnyrchExcellent value for money Knowledgeable, informative and helpful tour guide Right choice of places to visit

Discover Japan With Hiroshima Fly Qantas 2019Rhagor o adolygiadau o’r cynnyrch hwn (1)Edrychwch ar wefan y cynnyrchThe tour was fantastic. A little disappointed with the food and entertainment on the Qantas flight.

Discover Japan Fly Qantas 2019Rhagor o adolygiadau o’r cynnyrch hwn (81)Edrychwch ar wefan y cynnyrchBeautiful temples, mountains, cities, people, food, public transport, well planned and orginized

Japan Golden Route With Hiroshima Tour With Hong Kong Stopover 2019Rhagor o adolygiadau o’r cynnyrch hwn (1)Edrychwch ar wefan y cynnyrchComfortable hotels and a very good itinerary covering a lot of major tourist attractions.

Discover Japan Fly Qantas 2019Rhagor o adolygiadau o’r cynnyrch hwn (81)Edrychwch ar wefan y cynnyrchVisited interesting towns and sights. Exceptional young guide with very capable bus driver. Timing spot on.

Discover Japan Fly Qantas 2019Rhagor o adolygiadau o’r cynnyrch hwn (81)Edrychwch ar wefan y cynnyrchExcellent short tour. Experienced cherry blossoms in all locations. The timing and pace were excellent. We will return to Japan.

Best Of Japan By RailRhagor o adolygiadau o’r cynnyrch hwn (1)Edrychwch ar wefan y cynnyrchUnbelievable! Very well thought out, and the accommodation had easy access to everything. Prices good too.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?