Thanks for taking thew time to leave your feedback. It's great to hear that you're happy with your iPhone insurance and the service that we provided.
Best wishes,
Joe
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
good price, but no customer service
Other companies send you a welcome letter, policy docs and certificate of insurance by email.... I thought that perhaps I had been on a fake website as I never received anything to say the phone was...
Read more
Joe
tinhat™ Insurance
10 years ago
Hi,
Thanks for taking the time to provide your feedback, though I'm sorry to hear that you were disappointed with our customer service.
We do send a confirmation email and certificate of insurance to every customer immediately after they purchase, but for reasons outside of our control they can occasionally get caught in spam filters. We do our best to remind customers of this by mentioning it on the order completion page, and are also more than happy to re-send the confirmation email to customers if they call or email us to say that they haven't received it.
Hopefully you've found yours now, but just in case you haven't I've forwarded another copy to you.
Best wishes,
Joe
1
Rhannwch
TC
Trusted Customer
accrington
10 years ago
What Trusted Customer said about tinhat™ Insurance:
good service
not refunded postage costs as promised on two occasions which i feel they should have improved on
0
Rhannwch
TC
Trusted Customer
Liverpool
10 years ago
What Trusted Customer said about tinhat™ Insurance:
Flexible easy
Excellent service and easy to use
0
Rhannwch
TC
Trusted Customer
LONDON
10 years ago
What Trusted Customer said about tinhat™ Insurance:
great insurance company with great customer service .thank you
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
easy peasy
Simple and easy to set up
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Great service
Handled my claim & answered questions quickly and kept me updated about what was happening, staff seem friendly.
Joe
tinhat™ Insurance
9 years ago
Hi,
Thanks again for choosing to insure with us, and for taking the time to leave your positive feedback.
It's great to hear that you had a positive experience with our claims team and that you're happy with your phone insurance.
Best wishes,
Joe
0
Rhannwch
TC
Trusted Customer
Surrey
10 years ago
What Trusted Customer said about tinhat™ Insurance:
Service excellent
Very good Service, I feel I have peace of mind for an affordable price.
Joe
tinhat™ Insurance
10 years ago
Hi Lynn,
Peace of mind is exactly what we want for our customers, so it's great to hear your feedback.
Thanks for taking the time to review our service, and for choosing to insure your phone with us!
Best wishes,
Joe
0
Rhannwch
TC
Trusted Customer
Essex
10 years ago
What Trusted Customer said about tinhat™ Insurance:
I am pleased with my insurance choice with Tinhat, very easy transaction with no problems.
Joe
tinhat™ Insurance
10 years ago
Hi Sean,
Thanks for taking the time to provide your feedback. It's great to hear that we have another happy customer!
Best wishes,
Joe
0
Rhannwch
TC
Trusted Customer
10 years ago
What Trusted Customer said about tinhat™ Insurance:
Brillent
Joe
tinhat™ Insurance
10 years ago
Hi Sodagar,
Thanks for your positive feedback, and for choosing to insure your phone with Tinhat! It's great to hear that you rate our service so highly.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.