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Tick Travel Insurance Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

CR

Craig

Dilyswyd gan Feefo

Sydney

2 years ago

What Craig said about Tick Travel Insurance:

Waste of time and money. No documents a week after purchase. Poor service.

Poor service. Over one week waiting for my travel documents, System down. Multiple emails Phone call and left on hold for over forty minutes. Promised documents within twenty four hours. Still...

Product reviews

Dyddiad y pryniant: 06/04/2024

11

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

I have not been sent my policy documents. Not when I purchased it subsequently when I used the support contact

David Mayo

Tick Travel Insurance

2 years ago

Hi there, I am sorry to hear about your experience. We have recently migrated our systems and this might have impacted your access to policy documents. Can you please send us an email to info@tickinsurance.com.au or call us on 1300 235 444 so that our team can re-send your documents? Regards, Anna

Cwsmer Dibynadwy

2 years ago

Thanks Anna, I did as you suggested and emailed last week. I did follow up today. I am now waiting for a reply. I hope the team can get to it soon. I suspect it was not the best idea to have a discount code marketing exercise shortly before a systems upgrade. Perhaps marketing by should work with IT to avoid this in future. This promotion has backfired on marketing in several ways with the code not working and now the system not sending policy documents

David Mayo

Tick Travel Insurance

2 years ago

Thank you, I will escalate your feedback to senior management. Regards, Anna

Cwsmer Dibynadwy

2 years ago

Hi Anna, Policy document received Thankyou for escalating.

Dyddiad y pryniant: 03/04/2024

4

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Great service.

More than excellent. I’m 84 and don’t have a computer and printer, so they sent me all the details by post at a cost to them of $2.60. And on top of that gave me advice as to how to manage it without...

Tick Travel Insurance Adolygiadau

Single TripRhagor o adolygiadau o’r cynnyrch hwn (641)Edrychwch ar wefan y cynnyrchI cannot get my travel documents Email has been sent. System down for three days On hold for one hour twenty minutes. Do not use Still trying to get documents. It’s been a week. System still down....Read more

Single TripRhagor o adolygiadau o’r cynnyrch hwn (562)Edrychwch ar wefan y cynnyrchGood price and coverage was great

Single TripRhagor o adolygiadau o’r cynnyrch hwn (173)Edrychwch ar wefan y cynnyrchEasy to do. Just what I needed. Priced accordingly. Good experience on all levels.

Single TripRhagor o adolygiadau o’r cynnyrch hwn (562)Edrychwch ar wefan y cynnyrchQuick and easy online purchase. Good rates for seniors.

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