Purchased the pillow with additional cover. Unfortunately, the original cover that comes with the pillow was not supplied. No discount or supply of the original cover was offered when I emailed the...
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Jessie Roberts
Therapeutic Pillow
1 day ago
Hi there.
Thank you for your feedback, we really appreciate you taking the time to do so.
We apologise for any inconvenience and miscommunication that occurred through our website and emails.
We are currently in the process of reviewing the wording on our websites to ensure that this does not occur again.
If you would like to discuss this further, please reach out to our team at support@pillows.com.au.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
1 day ago
Hi there.
Thank you for your feedback. We are sorry to hear that you have found your pillow uncomfortable.
This product is designed for the average user, and we cannot guarantee that every person will find the height profiles comfortable for them. We have passed on your feedback to our production team in regard to a lower version.
We would like you to be able to walk away comfortable and satisfied with your experience and product, if you would like, we can offer you an exchange for a more suitable pillow for you.
If you would like to discuss this further, you are welcome to contact our friendly support team support@pillows.com.au. (03) 8585 6685.
Warm reards,
Jessie.
I just ordered online I did not request any service.
Jessie Roberts
Therapeutic Pillow
1 day ago
Hi there.
Thank you for your feedback, we appreciate you taking the time to do so.
We are glad the process of ordering online was quick and simple.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
1 day ago
Hi there.
Thank you for your feedback.
We are sorry to hear that you have found your wedge uncomfortable. If you would like, we can offer you an exchange for a more suitable product for you.
If you would like to discuss this further, you are welcome to contact our friendly support team support@pillows.com.au.
Warm regards,
Jessie.
Hi Jason.
Thank you for your feedback. We would like to ensure that you can walk away happy with your purchase.
If you would like, we can offer you an exchange for a more suitable product/pillow for you.
Please reach out to our friendly support team, support@pillows.com.au as we would love to assist you.
Warm regards,
Jessie.
JA
Jason Anstey
6 days ago
Great service from Jessie who walked me through aspects that really helped me.
Dyddiad y pryniant: 15/09/2026
0
Rhannwch
BP
Bev Portors
Dilyswyd gan Feefo
AUS
7 days ago
What Bev Portors said about Therapeutic Pillow:
Perfect
Jessie Roberts
Therapeutic Pillow
6 days ago
Hi Bev!
Thank you for your feedback, we are pleased to hear that you were happy with your overall purchase and experience.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
6 days ago
Hi Bev!
We're so glad to hear that the heat pack is providing comfort to you and your friends!
Thank you for your support.
Warm regards,
Jessie.
Dyddiad y pryniant: 29/09/2026
0
Rhannwch
CA
Cat
Dilyswyd gan Feefo
AUS
10 days ago
What Cat said about Therapeutic Pillow:
Easy enough to order. Obviously, product description was misleading.
Jessie Roberts
Therapeutic Pillow
6 days ago
Good morning, Cat.
Thank you for your review, we are sorry to hear that you have felt mislead by our descriptions. The pillow is considered firm for the average user.
We have passed on your feedback to our management and production team in regard to the firmness of the product.
Thank you for taking the time to provide your feedback.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
6 days ago
Hi there,
Thank you for your feedback.
We are sorry to hear that you have found your pillow uncomfortable and that it has come softer than described.
If you would like, we can look into replacing this order as there is a chance this is a product defect that was not picked up during our quality check.
Otherwise, we can offer you an exchange for a more suitable pillow for you.
If you would like to discuss this further, you are welcome to contact our friendly support team support@pillows.com.au
Kind thanks,
Jessie
Dyddiad y pryniant: 25/09/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 days ago
I received the heat pack in a good box & didn't have to wait too long
Jessie Roberts
Therapeutic Pillow
6 days ago
Hi there.
Thank you for taking the time to provide us with your feedback.
We are glad the parcel arrived safely in a suitable time.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
6 days ago
Good afternoon.
Thank you for your feedback.
This product is designed for the average user, and we are sorry to hear that you have found the product uncomfortable.
We have passed on your feedback onto our management and production team in regard to a lighter product.
If you would like, we can offer you an exchange for a more suitable product for you. :)
If would like this to discuss this further, feel free to contact us at support@pillows.com.au.
Warm regards,
Jessie.
Hi Andrew.
Thank you for your feedback. We are pleased to hear that pillow arrived safely and on time.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
6 days ago
Hi Andrew.
Thank you for your review, we really appreciate you taking the time to do so.
We have passed on your feedback to our Management and production team in regard to an alternate cover aside from the cotton cover.
If you would like to discuss this further, feel free to contact us at support@pillows.com.au.
Warm regards,
Jessie.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.