Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ratings over the past year
Arddangos pob 269,282 adolygiad
DO
donna
Dilyswyd gan Feefo
GBR
10 months ago
What donna said about The Works:
Great price awful delivery
The items were good and a great price but the delivery was shocking. It took over 2 weeks and I missed the birthday deadline that the presents were bought for !
0
Rhannwch
RO
Robyn
Dilyswyd gan Feefo
GBR
10 months ago
What Robyn said about The Works:
Slow delivery
My delivery took a long time to be dispatched and when I received it I then found that half of the products were not in stock. I did receive a refund but communication was poor about which Items I...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we could not fulfill your order on this occasion.
Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Poor service
Waited 4 weeks for my order with no contact only to ring up and be told it was damaged in transit and did I want a refund!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was damaged in transit.
Our records show that our customer service team have issued a refund.
We are working closely with the couriers, This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
VA
Vale
Dilyswyd gan Feefo
10 months ago
What Vale said about The Works:
Great prices
Great service and excellent prices
0
Rhannwch
AM
Anita MacDonald
Dilyswyd gan Feefo
GBR
10 months ago
What Anita MacDonald said about The Works:
Failed delivery
Did not receive my order and felt customer services were not listening.
I needed an order of toys for a party for children which were not received.
I wrote to customers services. I also rang 3...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that the incorrect items were delivered to you.
Our records show that our customer service team have been in touch, unfortunately we were unable to resend your items on this occasion.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Rhannwch
PB
Peter Bradford
Dilyswyd gan Feefo
10 months ago
0
Rhannwch
CH
Claire Holt
Dilyswyd gan Feefo
10 months ago
0
Rhannwch
LK
Laura Kyle
Dilyswyd gan Feefo
10 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Don't order online!
Awful! Made an online order and was informed shortly after that it had been delivered - it had not. Called and emailed - wrong tracking number provided. Waited longer, still nothing. Called again,...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have not received your order.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered on the 26th of September by Evri. If you have not received this order please call customer service on 1021 313 6050.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.