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The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 269,282 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Very disappointed

Although an easy website to order from. I ordered about a month ago for my Halloween party for the grandkids and they still haven’t arrived. Will not be using the works again!

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Jean Waugh

Dilyswyd gan Feefo

9 months ago

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Terrible

Terrible! I waited 4 weeks for my order and had to contact them. It never arrived I had to have a refund. They didn't even offer to re-send my order. Very disappointing!

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a refund has been issued as were unable to resend your items on this occasion. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Esther

Dilyswyd gan Feefo

GBR

9 months ago

What Esther said about The Works:

wide range of creative products, easy to order, swift delivery, great!

This was the first time I had ordered, ONLINE, a product from The Works. (I love visiting their actual store locally) Really easy to view and order from their wide range of items. Product arrived...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Poor communication

We ordered a number of items, all items except one were not in stock and were not sent, only sent the one very cheap item available, we were quite shocked to not be contacted to see if we still...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delivered with items missing. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Good service

Easy to order .Kept in touch about delivery .Arrived well packed ,on time

Emily Yates

Dilyswyd gan Feefo

9 months ago

Carolyn Alcock

Dilyswyd gan Feefo

GBR

9 months ago

What Carolyn Alcock said about The Works:

Poor communication.

Put order in 2 weeks later still didn't receive order, rang them up to see what had happened, to be told they were behind sending orders out due to moving warehouses, wouldn't have bothered me if we...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Order has been cancelled twice both times after email received to say dispatched. Slow communication and delivery takes longer than the 10 days from order date.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues with your order. We can confirm that due to our warehouse move, we currently have experienced unexpected issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Donna Smith

The Works

9 months ago

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 months ago

Dont order online

Order got cancelled so I reordered and it never came - waste of time and money. Dont order online, stick to just going in

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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