Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ratings over the past year
Arddangos pob 269,282 adolygiad
JL
julie langton
Dilyswyd gan Feefo
8 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Reccomend instore shopping only
I fully understand that the works is busy at this time of the year I ordered the book advent calender on the 6th November and it took till the 16 for an email to be sent out to say they could not...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Scammed/genuine ?
Didn’t get my order. It went adrift before transit. Once I telephoned had to phone 3 places before I got the right “The Works” .
Upon speaking I then got my answers & was happy to realise I wasn’t...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Good and not so good
Ordered 2 different items, 10 of each for the Art Class with Click and Collect.
11 days later a message tells me they haven't got 10 of one item and refunded the money promptly. A week later I get a...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Quick customer service but slow delivery
The order was very slow to be delivered and then came unsuitably packaged so a number of items were damaged. There were also items missing from the order.
Customer service was very quick to respond...
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0
Rhannwch
SG
Sue Gollop
Dilyswyd gan Feefo
GBR
8 months ago
What Sue Gollop said about The Works:
Delivery late and item out of stock
One item was out of stock, but did get a refund. Had to contact the works as delivery was way past what they said, the items eventually arrived. Won’t be using them again,
0
Rhannwch
JS
June Stokes
Dilyswyd gan Feefo
GBR
8 months ago
What June Stokes said about The Works:
Better delivery times
You need to get different books your selection is always the same.
It also takes to long for delivery, I ordered books to go on holiday and they didn’t arrive on time.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Orders never arrived
I placed an order and it never arrived. I then re-ordered and that order never arrived either. Two stars instead of one, as I was refunded, but it was very disappointing. The works customer service...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Miss
Poor communication, my parcel never arrived. I had to ring, apparently was lost in transit and the only option I had was a refund.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.