How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Adolygiadau

http://www.theworks.co.uk

DA

Inspiring and empowering customers to read, learn, create and play

Service

3.2

/5

5

4

3

2

1

556

100

75

105

448

1,284

ratings over the past year

Arddangos pob 269,282 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

The Customer Service is very poor. There is no communication after your Order is confirmed, unless theres a problem. I didnt hear anything for 2 weeks, then got a message telling me the main item in...

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Poor customer service

Poor customer service. Was given miss information regarding the delivery time of items.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Delay in delivery unacceptable.

Ordered 16 November. Still not received as of 15 December. The poorest service I have received from any company this year, by miles.

0

SR

S Roberts

Dilyswyd gan Feefo

GBR

8 months ago

What S Roberts said about The Works:

Excellent service very quick delivery

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Not great!

Really slow delivery and then removed items as out of stock which were still for sale on the website.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Shocking

Shocking, waited 3 weeks when was told it would be5-7 days, half my order didn’t arrive

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Very good, as always.

As aways, the service was very good. Easy to find what I wanted, easy to order, delivered as expected and kept up to date on delivery. Excellent price on the book I required.

0

CG

christine griggs

Dilyswyd gan Feefo

GBR

8 months ago

What christine griggs said about The Works:

Great

Great prices delivered on time

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

No Delivery

Unfortunately my parcel never arrived so I had a refund, it was not The Works problem it had been dispatched but there was a problem at the Courier’s.

0

SM

Sylvia Mead

Dilyswyd gan Feefo

GBR

8 months ago

What Sylvia Mead said about The Works:

Beautiful Calendar and Diary Set

Very good, easy to order and arrived in good time. Order a Calendar and Diary every year, always very good. Lovely photography of chosen subject, flowers, wild life etc.,

0

Not received a review invite?

Why trust Feefo reviews?

Dysgwch fwy am Feefo