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The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 269,282 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Buy in store - DO NOT ORDER ONLINE!

The order stated it would be 10 working days. It turned up nearly a month later, late for the children's Fayre that it was for! Would never order from this store again.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers and our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Notified when dispatched that 2 items out of stock

Waited until the day my order was dispatched to tell me 2 items were out of stock when ordered 14 days before. Should have been shown as out of stock at time of purchase or offered alternative in...

Donna Smith

The Works

8 months ago

Good afternoon. Thank you for your feedback. I'm very sorry to hear that we could not fulfil all of your order on this occasion. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Disgrace

Atrocious! My parcel went missing nobody was concerned about it took hours on the phone all I got was a refund no replacement items!

Donna Smith

The Works

8 months ago

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund as we were unable to resend your items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Great items but 2 failed drliveries

I recently made 2 orders in November. The 1st order never arrived. No explanation from the customer services team but they did refund me without question and quickly. Decided to try and reorder as I...

R Houlder

Dilyswyd gan Feefo

GBR

8 months ago

What R Houlder said about The Works:

Never will order online again !!

Ordered on 17th November and still never received my parcel, after trying numerous times to contact them. Finally got a refund 4 weeks after ordering. Will not use again.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Delivery time is unrealistic

I contacted the works to find the whereabouts and expected delivery time of some baubles that I had ordered well in advance for a school project. They told me they would be delivered by the 1st of...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Visit the shop instead

I recommend shopping at the works, just not online, it was absolutely shocking, my order took a month to come, before any 'warehouse changes' and at the time of ordering, it said nothing about delays...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Items ordered, order email said to wait 10 days for delivery, no delivery. Website had then changed to 13 days, waited. Website then said 15 days, still no delivery. I emailed in the meantime and no...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed with items missing due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Disappointed

Delivery far too long incorrect items sent and a missing item

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed with incorrect and missing items. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Please contact a customer service adviser on 0121 313 6050 who will try to resolve your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Meg

Dilyswyd gan Feefo

GBR

8 months ago

What Meg said about The Works:

God awful customer service. Don't bother!

God awful. Ordered on the 16 of November Christmas presents for my children. Still haven't arrived. I've filled in 4 queries and heard nothing back. Ive asked for a refund the last 3 times as gave...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order took longer to arrive than expected. We can confirm that a parcel was delivered on the 13th of December. Please contact customer service on 121 313 6050 if you still have any queries with your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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