How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Adolygiadau

http://www.theworks.co.uk

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

ratings over the past year

Arddangos pob 269,282 adolygiad

Mrs M Homfray

Dilyswyd gan Feefo

10 months ago

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Great staff

Polite and helpful staff, really good prices

Margaret *******

Dilyswyd gan Feefo

GBR

10 months ago

What Margaret ******* said about The Works:

Good value

Reasonable selection of books. I always go for the 3 for £6 so it’s good value. The staff are always polite and very helpful, in store. Delivery good and doesn’t take too long and as I’m not really...

Neil Armet

Dilyswyd gan Feefo

GBR

10 months ago

What Neil Armet said about The Works:

Order missing

Part of my order was missing. I completed an online form to make them aware. It took a week for The Works to reply and say I was getting refunded for the missing part. I then had to chase them up...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

100

Great service arrived next day .really good prices and choices.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Down the pan

As a long-standing customer of many years, I've watched the deterioration of customer service over the last few years. Examples: removal of loyalty card, terrible delivery times, implementing minimum...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you have been disappointed with the service that you have received from the Works. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Norman Taylor

Dilyswyd gan Feefo

10 months ago

What Norman Taylor said about The Works:

Fast and efficient service

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Great childrens art supplies for the price.

The Works are usually fantastic no problems. This time I did feel my order was quite late to be shipped, over a week and by the time it was some of the products were out of stock, so I ended up...

Sue Ball

Dilyswyd gan Feefo

GBR

10 months ago

What Sue Ball said about The Works:

Excellent service to customers

Very good indeed. There was an item which wasn't available when I ordered, and it appeared this week unexpectedly. I was very pleased with this service.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Ideal

Delighted with my purchase of diaries

Not received a review invite?

Why trust Feefo reviews?

Dysgwch fwy am Feefo