The Moorings Adolygiadau

Thank you for your review of your recent experience in the British Virgin Islands, and for choosing to vacation with The Moorings. Feedback such as this is essential to providing excellent customer service in the future. We will be sure that this feedback gets passed to the proper stakeholders.

Thank you very much for your detailed review of your charter in the BVI's. It is discouraging to hear of your difficulties upon arrival, but we are glad to hear that the rest of the charter went well. We will be sure to pass along this feedback to the BVI operations staff to improve in the future.

Thank you for your detailed review of your recent BVI charter. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so we can discuss this with you further. While we are proud of our catamaran fleet, monohull sailing remains a vital part of The Moorings and we would like to ensure a consistently positive charter experience for all, no matter what type of yacht you may be on.

Thank you very much for your review. We are glad to hear that you had a successful vacation in the islands! While we have since discontinued mailing the hard-copy chart briefing books, all guests do still have access to the same information online after they book their charter, and are given a unique access code to download the full chart briefing book. The link to download the book can be found in the footer of your Invoice. We apologize if this information was not properly communicated to you prior to your vacation.

Thank you for your review of your recent experience in the BVI's. We are sorry to hear of the difficulties you experienced upon arrival that delayed the start of your vacation. This is not the standard to which we hold ourselves. If you have not done so already, please contact us directly at customer.care@thlmarine.com so we can discuss this with you further.