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Adolygiadau The Insurance Emporium

6,917 allan o 6,916 adolygiad

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

Perfect!

Customer service was great. Not complicated at all, very straight forward. The company was recommended by a friend of mine. I will definitely continue with this no fuss policy. Thank you :)

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

Easy to purchase online pet insurance and great value.

Trusted Customer

Bexhill on Sea

9 years ago

What Trusted Customer said about The Insurance Emporium:

Great just hope any claim will be dealt with so quickly and proffessionally

Only because the delay in sending my insurance policy by email to me after I made 2 phone calls and an email requesting same. All ways very friendly and helpful.

Cwsmer Dibynadwy

9 years ago

Had very helpful lady when I got a bit stuck trying to sort everything out on line. Otherwise have happily insured 3 dogs through Insurance Emporium.

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

it seems I have better cover

it was so simple to sort out the cover for my dog and it was so much cheaper than the cover I had previously had

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

Still waiting for my documents!!..thinking of cancelling if I don't receive

No documents received.. thinking if cancelling policy

Daniel

The Insurance Emporium

9 years ago

Thank you for your feedback.

Sorry that you haven't received the email containing your policy documents. You should have received it within 3 working days. Your email address appears to be correct as you have provided feedback via Feefo, so we have sent the email again to that email address. Please check any spam or junk email folders that you may have and let us know if you still haven't received it. If nothing is received please get in touch again via our online contact form and, if possible, supply an alternative email address.

Kind regards

Daniel Noble

Customer Contact Team Leader

Cwsmer Dibynadwy

9 years ago

Did all it was expected to do, neither more nor less.

The service was fine, as I expected,did all it was required to do in a pleasant manner. there is nothing else to be said.

Trusted Customer

Brighouse

9 years ago

What Trusted Customer said about The Insurance Emporium:

Found your site very easy to understand along with a pain free ordering serVice

Trusted Customer

9 years ago

What Trusted Customer said about The Insurance Emporium:

Competetive premium and good call centre staff.

Trusted Customer

Worcester

9 years ago

What Trusted Customer said about The Insurance Emporium:

Premium not what expected

I was quoted £29 per month and yet my premium was £36. I emailed for clarification and have not received a reply. In addition my multi policy discount was not applied. Not great for a loyal and...

Daniel

The Insurance Emporium

9 years ago

Thank you for your feedback.

I am sorry that a different amount was collected, this was due to a processing error.

A refund for the difference has been generated and will appear in your account within 3-5 working days.

Sorry again for any inconvenience caused.

Kind regards

Daniel Noble

Customer Contact Team Leader

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