Service was excellent but believe that the initial set of glasses we received had already been opened and one was broken. They should have been checked prior to dispatch.
The service was incredible, very fast and effecient. The tumblers were expertly wrapped and delivered in perfect condition so there is no fear of breakage with this company.
I tried to pay for the glasswear but I couldn't get through to pay. I went on another website and ordered it from there. Imagine my surprise when your glasswear turned up. Now I have two. And I...
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The Ideal Glass
The Ideal Glass
12 years ago
Thank you for your feedback. Sorry to hear you had a problem with our site. However the payment & order had come through to us and we were unaware of any issue with your transaction which is why we sent the goods to you.
We do strive to make our site as user friendly as possible so thank you for making us aware of this problem, our IT people are now looking into it!
We will therefore refund your money and you can keep the Jug, as a gesture of goodwill. If you prefer please email us and we can arrange collection.
Kind Regards
Ali Freeman
Director
www.theidealglass.co.uk
The Ideal Glass is a small family-run business selling a huge range of crystal glassware, wine accessories & decanters. We aim to provide the finest crystal glassware at competitive prices and we strive to give a personal service to every customer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Ideal Glass is a small family-run business selling a huge range of crystal glassware, wine accessories & decanters. We aim to provide the finest crystal glassware at competitive prices and we strive to give a personal service to every customer.
