From initial contact to final installation the service was excellent, te sales staff were very professional, as was the installation process which was very thorough. I was also impressed with the...
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Ross
The Hot Tub Superstore
9 years ago
Dear ***** thank you for the review (and your business!). I'm really pleased to hear you were able to experience our after-sales support – this is a part of the business we are particularly proud of.
10/10 Really helpful knowledgeable sales staff who didn't push at all. The installation team were really on the ball very thorough and professional, liaised with
our crane guy superbly. Best...
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Ross
The Hot Tub Superstore
9 years ago
Thanks J****! Our web team will be super-happy with the compliment. Thank you for your business; if you need any help in the future our support team are available on 01253 599330.
Best wishes,
Ross.
Product reviews
Dyddiad y pryniant: 08/12/2016
0
Rhannwch
TC
Trusted Customer
9 years ago
What Trusted Customer said about The Hot Tub Superstore:
Very helpful staff , who managed to overcome a few obstacles that could have delayed delivery, with a cheerful manner. The unit was installed quickly but well.
The staff were friendly and helpful.
Ross
The Hot Tub Superstore
9 years ago
Happy New Year Michael! Many installations present a few challenges.....though our experience always wins through :)
Thank you for taking the time to post your review.
Service is excellent, there was an excellent no pressure service in store and in fact when we submitted the order the company called us back straight away, even though it was 9.30pm. The guys that...
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Ross
The Hot Tub Superstore
9 years ago
Hi Mr *******. I'm pleased to hear the spa has given you some great family times over Christmas – we really appreciate the recommend :)
Best wishes,
Ross.
Product reviews
Dyddiad y pryniant: 10/12/2016
0
Rhannwch
TC
Trusted Customer
Bispham, Blackpool
9 years ago
What Trusted Customer said about The Hot Tub Superstore:
From Purchase to completion, everyone involved within the company was informal and pleasant to communicate with.
Prior to Delivery I was informed by a Telephone call as to what time to expect my...
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Ross
The Hot Tub Superstore
9 years ago
Happy New Year David. We really appreciate your feedback and I'm glad to hear the communication you experienced was so positive. We do invest heavily in our communication channels with our customers as we believe this is crucial to great customer service. Enjoy your spa and thank you once again for your business.
Kindest regards,
Ross @ The Hot Tub Superstore.
Product reviews
Dyddiad y pryniant: 03/12/2016
0
Rhannwch
TC
Trusted Customer
Preston
9 years ago
What Trusted Customer said about The Hot Tub Superstore:
The assistance I received was very helpful and informative from the start. I had a few troubles with how the hot tub would be brought into my back garden, however with their help we found a way...
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Ross
The Hot Tub Superstore
9 years ago
Hello Graham and many thanks for your review post. Some installations be challenging!......It's a good job we have plenty of experience :)
Best wishes,
Ross @ The Hot Tub Superstore
Product reviews
Dyddiad y pryniant: 20/12/2016
0
Rhannwch
TC
Trusted Customer
Brighton
9 years ago
What Trusted Customer said about The Hot Tub Superstore:
Outstanding service from initial order to delivery and after sales service. Would highly recommend this company.
Ross
The Hot Tub Superstore
9 years ago
Happy New Year Marcus. Great to hear you're enjoying your spa and the whole buying experience was very positive for you. If you need any support in the future our team are available on 01253 599330.
Best wishes,
Ross @ HTS.
Product reviews
Dyddiad y pryniant: 04/12/2016
0
Rhannwch
TC
Trusted Customer
9 years ago
What Trusted Customer said about The Hot Tub Superstore:
great salesman. delivery lads were top drawer and took great care in their work and the after sales support has been brilliant
Ross
The Hot Tub Superstore
9 years ago
Hi Gareth. Thanks for taking the time to post your review – feedback is essential to our customer service program. Happy relaxing in your Evo 7 hot tub:)
Best wishes,
The Hot Tub Superstore Team.
Product reviews
Dyddiad y pryniant: 02/12/2016
0
Rhannwch
TC
Trusted Customer
Horsham
9 years ago
What Trusted Customer said about The Hot Tub Superstore:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
