Hi Keighley. We were quite upset to get your feedback as we work incredibly hard at keeping our customers happy and this was the first we knew of any problem :( We have tried to reach you several times both by email and phone but have sadly not heard back from you. We have a 100% non-quibble refund guarantee at The Great Gift Company and we have offered to refund you in full if you'd like to return the cushion. We have also pointed out that the sizing of the cushion is and was always on the site as it is for all products, but we appreciate that even with the size being known, items are still sometimes not exactly what was expected, hence the guarantee.
Mette Downer
Founder & CEO
Considering the amount I spent I was disappointed that I had to pay for postage. Many companies offer it free
The Great Gift Company
The Great Gift Company
11 years ago
I am so sorry to hear that you were disappointed with having to pay a delivery charge on your order. While we can't offer free shipping on all orders (without all the prices going up!) we do offer totally free Standard UK shipping on all orders over £60 which is comparable or indeed better than many of our online competitors. Mette
The Great Gift Company
The Great Gift Company
11 years ago
I am so sorry to hear that you were disappointed with the cost of our £4.95 standard Postage and Packaging charge. We do offer free standard delivery on all orders over £60.00 which is comparable to many other online retailers within the industry.
Mette Downer
Founder & CEO
They sent me thegwrong item and then took days to respond to my email poor customer service
The Great Gift Company
The Great Gift Company
11 years ago
Regrettably a human error was made when we shipped the original order and a Kid Zinger was sent instead of an Aqua Zinger. When the email came in to notify us of this on a Thursday, it arrived during our annual stock take and was therefore missed and not replied to till the Monday for which we are very sorry. We pride ourselves on our superlative customer service but, hands up, we dropped the ball on this occasion and were slow in responding. We are very pleased that you in the end decided to keep the Kid Zinger even though we sent out the correct Aqua Zinger. We have written to you via both post and email to formally apologise for any inconvenience and disappointment caused, for which please accept our very sincere apologies.
Mette Downer
Founder & CEO
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
