I was thrilled to be getting a free duffle bag with my perfume & was even more chuffed when I also received a CK umbrella matching to the duffle bag, as well as little free samples! Bonus as is a...
Fragrance was good but they didn't honour my free gift, even though it was available when I completed the checkout. Super annoyed about that!
The Fragrance Shop
The Fragrance Shop
14 years ago
Thank you for your feedback.
Unfortunately, the free gift was removed from the website the previous day to you placing your order as it had sold out. The image and description were immediately updated to reflect this. As always, you reserve the right to return your items to us and obtain a refund. Please contact customerservice@thefragranceshop.co.uk if you wish to do this.
Kind Regards,
TFS Customer Service
Cwsmer Dibynadwy
14 years ago
When I placed the order, the images were with the bag, they weren't removed like you said.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.