The Electra Blinds Company Adolygiadau

Thank you for your valued feedback. We're so glad to hear you were satisfied with our timings and customer service! We'll be sure to pass your comments along to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you were satisfied with our product and customer service! We'll be sure to pass your comments along to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you would recommend us and were happy the quality of our product along with the service you experienced. We'll be sure to pass your comments along to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you found the process quick and efficient and we are delighted that you decided to place another order with Electra Blinds. We appreciate your frustration in this instance. Regrettably, as technology is always evolving, our motor system was upgraded in October '21 and as such your existing battery charger was not compatible with your new blinds due to a different connection point. As of yet, our motor supplier Somfy have been unable to provide us with an adaptor for the battery charger which meant that a new charger was required with your new blinds. We do hope that despite this hiccup your blinds bring you much joy for years to come! Kind regards, Electra Blinds

Thank you for your valued feedback. We're delighted to hear you're pleased with your Electra blind, the product quality, packaging and instructions. We are saddened to hear that you were disappointed by our customer service. On average, we aim to despatch in around 6 working days but occasionally matters outside of our control or quality control issues can hold this up. I can see that your order was placed on the evening of 27th April and so would have been entered into production on 28th. As we were closed for bank holiday on Mon 2nd May, we would have expected the order to be despatched on or around Friday 6th. The blinds were actually completed on schedule on Friday 6th but there was unfortunately a fabric flaw that was picked up on the light box during quality control checks and so the fabric had to be reordered from our supplier which does take 2-3 working days to arrive with us. The order was completed and passed quality checks on Wednesday 11th, regrettably after our courier collection for the day had already taken place. Your order was therefore despatched on Thursday 12th on the 10th working day. We would like to apologise for the lack of communication in this instance, it looks as though a case of human error in our production team meant that the QC issue was not flagged on the system for our customer services team to keep you updated. Rest assured, we will be investigating why this happened to ensure it does not happen again as we do pride ourselves on our customer service. We trust your blinds were worth the wait and do hope they will bring you much happiness in the years to come. Kind regards, Electra Blinds

Thank you for your valued feedback. We're so glad to hear you considered Electra again and were happy with your second purchase. We'll be sure to pass your comments along to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you are happy with your blinds overall and the customer service you experienced. We'll be sure to pass your comments along to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear that you are pleased with your Electra Blind and the telephone support that you received. We do agree that each blind installation is different, larger blinds will be heavier and may require a second person to help install. We do apologise for the missing information regarding the extension cable for the battery - we have recently updated our motor range and have not yet added this in to the 'how to fit' document for roller blinds. We will get this resolved asap and thank you again for your constructive feedback! We're really glad to hear that once installed you were delighted with your blind. Kind regards, The Electra Blinds Team.

Thank you for your valued feedback. We're so glad to hear you purchased from us again and are happy with your additional Electra Blind. We're glad that we could assist with your installation questions. We'll be sure to pass your positive comments along to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you were happy with your Electra Blind and that you would consider buying from us again. We're glad we could assist with your programming issues and that the blind is now working as you require. We'll be sure to pass your positive comments along to our colleagues. Kind regards, Electra Blinds.