Tenon Tours creates personalized trips that connect you to the best of Europe.
Service
4.8
/5
5
4
3
2
1
88
7
1
1
1
98
ratings over the past year
Arddangos pob 738 adolygiad
MS
Mary Steiner
Dilyswyd gan Feefo
5 years ago
What Mary Steiner said about Tenon Tours:
quick service, planned our itinerary around our schedule with our interests
Would recommend
Elizabeth
Tenon Tours
5 years ago
Thank you for the recommendation, Mary!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 years ago
Awesome service? Very comprehensive answers and quick to get back to us. Highly recommended.
Elizabeth
Tenon Tours
5 years ago
Thank you for the recommendation! We're looking forward to hearing all about your time in Ireland.
1
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 years ago
While I haven't yet gone on the trip our pretrip planning and communication has been very good.
Elizabeth
Tenon Tours
5 years ago
Thank you for your review! We're very happy to hear that you have received excellent customer service so far. Looking forward to hearing about your travels!
1
Rhannwch
LI
Linda
Dilyswyd gan Feefo
5 years ago
What Linda said about Tenon Tours:
Great Company
I have loved everything about working with Tenon Tours. Barbara has been amazing in helping our family plan our trip to Ireland and beyond for my son's wedding!
Elizabeth
Tenon Tours
5 years ago
Hi Linda, we're happy to hear that you have enjoyed working with Barbara! We can't wait to hear about your son's Ireland wedding.
1
Rhannwch
SH
Shannon
Dilyswyd gan Feefo
Greensboro NC
5 years ago
What Shannon said about Tenon Tours:
Great service and easy to work with
Extremely helpful and timely in their response. They are also friendly and instill confidence in their services.
Elizabeth
Tenon Tours
5 years ago
Thank you for your kind words, Shannon! We're looking forward to your upcoming trip to Ireland.
1
Rhannwch
BE
Bernie
Dilyswyd gan Feefo
5 years ago
What Bernie said about Tenon Tours:
First Class
Tenon tours has been top notch for all three trips we have booked. Yes we didn’t go on our last one due to the pandemic but they were more than accommodating on schedule and vouchers for future...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback, Bernie! We are always happy to hear from our repeat travelers. We are sorry that you had to cancel your trip but are glad to hear that you received great service from our team. We hope that we will be able to travel with you again in the near future.
1
Rhannwch
ER
Eric
Dilyswyd gan Feefo
5 years ago
What Eric said about Tenon Tours:
Very informative, professional and polite
5 start from start to finish. Made booking a trip fun and easy. Answered all my questions quickly and our trip was amazing
Elizabeth
Tenon Tours
5 years ago
Thanks for your feedback, Eric! We're happy that you enjoyed your trip with us and hope to work with you again in the future.
1
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 years ago
Was unable to travel due to Covid-19.
My travels to a Scotland in 2018 and to Italy in 2019 were five star. I was unable to travel this year because of the pandemic. I am still awaiting my final refund of $5900. I could not give a top...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your honest feedback. We regret that you had to cancel your trip and were not able to reschedule for a later date as we had hoped. Regarding your reimbursement, our records show we were able to refund over 75% of your trip to date, and are waiting for the remaining funds to be refunded to us by our supplier. Our team has strived to be fair and attentive to each of our travelers and is working as best we can to resolve any outstanding issues, including the President of our company who has kept you informed through the situation. We realize you are still owed and are in constant contact with our suppliers to remedy this for you. Unfortunately, refunds will be issued at their discretion and we are unable to take matters into our own hands. We apologize for any other dissatisfaction you had with our team or our service but rest assured we are working as swiftly as we can under the circumstances.
Cwsmer Dibynadwy
5 years ago
I appreciate greatly your response and want to reiterate again how pleased I was with Tenon Tours for my trips to both Scotland and Italy in 2018 and 2019 respectively. I also am grateful to the President of your company for helping me to resolve lost funds through your supplier in California. I would heartily recommend Tenon Tours to others for travel in the future, especially once this pandemic ends.
2
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 years ago
Not a company that is looking out for the customer
Had to fight for a partial refund after covid hit and italy was on lockdown. They refused to give me a full refund. Whats worse is the fact that I didn’t have an organized tour, just private tour in...
Read more
Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback. I'm sorry that you feel as though we did not have your best interests in mind during this situation. Please know that this is never our intention. I see that we were able to able to refund 75% of your trip, however, the remaining 25% was lost because you did not purchase travel protection. We apologize for any dissatisfaction you had with our team or service. If you have any questions or concerns, I encourage you to reach out to us at travel@tenontours.com.
0
Rhannwch
PA
Paul
Dilyswyd gan Feefo
5 years ago
What Paul said about Tenon Tours:
Our team was Very responsive to all questions and changes we requested. They suggested things we did not think of and tailored the trip to our wants and needs.
Elizabeth
Tenon Tours
5 years ago
Hi Paul, we appreciate your feedback and are happy to hear that you were satisfied with our service! We hope to work with you again in the future.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
