Taxi2Airport B.V. EN Adolygiadau

Dear Sisse, Thank you for sharing your experience with us. We are terribly sorry to hear you had such a bad experience, it is completely understandable that this is not the kind of service you were expecting. We have investigated the case of your reservation with our team. We have noticed that indeed there was a public transport strike on the day of your reservation, which may have been a clear handicap for the driver to complete the transfer as excellent as they would like to. However, we completely understand how frustratingcan be to wait that long when arriving in a new country. Also, please be well aware that we already have taken serious action with the driver of your transfer. It is unacceptable the kind of behaviour described, our latest goal is to make our customers feel insecure once enjoying our service. This is why, as a gesture of an apology we had sent you a discount code which you will be able to redeem when booking your next trip with us. We would love to prove to you how our real hassle-free service is. Thank you for sharing your feedback with us once again, this really helps us to improve our services and to avoid any situations like the one you experienced in the future. We would also like to ask you to accept our most sincere apologies for the inconvenience caused. If there is anything left that you feel we can do to make it better for you, please also let us know. Kind regards, The Taxi2Airport Team

Dear Muhammad, Thank you for taking the time to share your experience with us. We are terribly to see that the driver's behaviour was not the expected one. We can completely understand that this may have felt you awkward during the ride. Of course, this is not our main goal in our service but to give our clients the most pleasant ride possible (without any kind of disturbing situations). We can assure you that we have already taken serious action with the driver of your reservation. We want to avoid any future situations like the one you unfortunately experienced. As a gesture of apology, we had sent you a discount code. We would love if you could give us another try to show you the real hassle-free service we really offer. Please accept our apologies for any inconvenience this may have caused you. Kind regards, The Taxi2Airport Team

Dear Kim, Thank you for your feedback. We are glad to hear about your good experience with your booking. It is important for us to know that all the steps of your booking and your journey went smoothly. We hope you will use our Taxi2Airport services on your future trips. Kind regards, The Taxi2Airport Team

Dear Valentina, Thank you for sharing your experience with us. We are terribly sorry to hear that you had such an unpleasant experience when booking with us, this is for sure one of our last goals. We can understand that sometimes when filling in the form of our homepage (based on a 24 hours timing) can be a bit confusing choosing the correct pickup time. However, once the booking is accepted by the driver they automatically schedule their rides, which means that some last-minute changes in the booking are a bit complex to amend. We would have loved to amend it according to the correct time, but it was a very last-minute notification and the driver was no longer available for the new pick up time. Also, the driver was informed about it once they had already completed the 4 AM transfer, so a new reservation was needed to be created since their service costs also needed to be covered. We completely understand your frustrations regarding this issue. We can assure you that we tried our best to arrange an alternative solution for you, however, due to the short-time notice we were not able to do it so. Please also note that we are currently working on having more flexibility according to last-minute changes so we can avoid any future situations like the one you experienced. As a gesture of an apology, I have sent you a discount code and I have also added your complaint officially in our system. Please accept our most sincere apologies for the inconvenience. Also, if you still feel there is anything left that we can do for you to make it better for you, please do not hesitate to contact us back. Kind regards, The Taxi2Airport Team

Dear Viktor, Thank you for taking the time to share your feedback with us. We are terribly sorry to hear that your expectations were not fulfilled. Please note that sometimes due to driver's availability, the type of vehicle may vary (as well stated underneath every picture by saying "Or Similar"). Of course, we would like to offer the best type of vehicle to our clients and we can understand that this may have been misleading for you. This is why as a gesture of an apology, I have sent you a discount code at your e-mail. Please accept our sincere apologies for any disappointment created. Kind regards, The Taxi2Airport Team