Placed order on line and then few days after got email to say couldn't deliver on date given as no stock and would have to wait 14 days approx, paid for delivery and would have collected instore if...
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Paula
Taskers The home store
9 years ago
Hi Nicola
Thank you for your feedback, it is important for us to hear from our customers so we can continually improve our services.
Unfortunately there are rare occasions when, due to unforeseen circumstances, orders are delayed, we work hard to keep these occurrences to a minimum and apologise that in this instance your order arrived later than expected. Please be assured that we contact all of our branches to check stock but in this instance there was no available stock throughout the company which then led to the delay.
I can see from the notes on your order that you were contacted as soon as we were aware there was an issue and you chose to continue with your order, which we estimated to be 10-14 days later than expected.
Again please accept our apologies that your order was delayed and if we can be of further assistance please contact us at enquiries@taskersgroup.co.uk.
very prompt service. the only niggle would be that the packaging was a bit flimsy and was quite damaged when i received it. having said that the goods were fine.
Paula
Taskers The home store
9 years ago
Hi Vicky
Thank you for your feedback, we regularly review our services and apologise that in this instance the packaging did not seem to be substantial enough for this product, we will investigate this issue with our warehouse
Kind Regards
Paula
Taskers The Home Store
Customer Service Team
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Paula
Taskers The home store
9 years ago
Hi Vicky
Thank you for sharing this with us, the stars look really great and we are now feeling even more Christmassy, and we didn;t think that was possible!
Really friendly customer service, always got a reply very fast.
Paula
Taskers The home store
9 years ago
Hi Customer
Thank you for your review, it is great to hear you were happy with your order and with our service
Kind Regards
Paula
Taskers The Home Store
Customer Service Team
Product reviews
Paula
Taskers The home store
9 years ago
Hi Customer
I can see from your order that you ordered a large quantity of rolls, in order for us to ensure all rolls are from the same batch allowing you to achieve the perfect finish, these orders can take slightly longer.
We apologise that this was the case for your order however we are sure your walls now look amazing.
Very good service. Items as described speedy delivery will order from here again
Paula
Taskers The home store
9 years ago
Hi Theresa
Thank you for your review, we are pleased to hear you are happy with your items from our Christmas range, we have to say these skates are definitely amongst our favourites!
Kind Regards
Paula
Taskers The Home Store
Customer Service Team
CU
Customer
9 years ago
I have to say was at your Aintree store yesterday and bought more of your Christmas decorations. Your Christmas range is fabulous. Definitely a return visit for me
We strive to offer the best possible service at all times and I am sorry to hear that you don't feel this was achieved on this occasion.
I would like to investigate this matter further so we can identify the issue, can you please send full details to enquiries@taskersgroup.co.uk so we can launch an investigation.
Thank you for your review, we strive to offer the best service at all times and apologise that in this instance this was not achieved.
I have viewed your order and can see that the incorrect item was originally sent out and as soon as you contacted us we were able to remedy this and the correct item was sent out to you the following day.
We regularly review our procedures and use all feedback to make any relevant changes that are required, please be assured that this feedback will be viewed at our next review.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
