An easy process. We were given details of what to expect from the holiday.
Product reviews
0
Rhannwch
Cwsmer Dibynadwy
5 years ago
Dyddiad y pryniant: 02/10/2019
I would have expected at least 75% of the published itinerary to have been made available, this was not the case.
John
Tailored Travel
5 years ago
Thank you for taking the time and trouble to post your review. As you know your tour to the Isle of Man coincided with massive rainfall resulting in very severe flooding throughout the north of England. Because of that weather some of the closures that you experienced on tour could not have been foreseen. The post-tour report from your guide stated as follows: 'The Manx Electric Railway Laxey-Ramsey tram track was closed due to flooding but I managed to have it rearranged to later n the tour. Laxey Wheel was under water but they did open the immediate area including the Wheel.' You say 'Planned repairs to an attraction should have been known about before departure' and indeed they were. Our Client Information pack sent to you before departure stated as follows: 'In conjunction with your Group Organiser the Douglas Horse Tram, originally planned for day 5, has been removed from the Itinerary as the track is undergoing a rejuvenation scheme and the majority of the track is currently unavailable to visitors. The optional cruise has also been removed from day 5 as the M.V Karina is no longer operating. Instead you will spend your morning at the Manx Museum and afternoon at leisure in Douglas.' These could not have been known at the time that the tour was originally agreed with your Group Organiser and advertised to the group - 1 year prior to the tour's departure. In the circumstances, I would hope that you might reflect that we and our guide did the very best we could in difficult conditions and that the ratings you gave our service and the tour were maybe too harsh.
John English, Managing Director
Product reviews
0
Rhannwch
MF
Mr & Mrs Firman
Beaconsfield
5 years ago
Dyddiad y pryniant: 15/10/2019
What Mr & Mrs Firman said about Tailored Travel:
Paperwork all explanatory and obliged my husband's flight transfer efficiently.
Product reviews
0
Rhannwch
DC
Dr & Mrs Cope
5 years ago
Dyddiad y pryniant: 09/10/2019
What Dr & Mrs Cope said about Tailored Travel:
Travel was efficient, accommodation comfortable and itinerary well planned and exceptionally well guided.
Excellent brochure and booking forms backed up by good personal service from Michael, Louise and the whole team. As the group coordinator It was reassuring to be able to meet them when in London and...
Wherever you want to go – UK, Europe or worldwide – whenever you want to go, whatever you want to do when you get there… we will tailor make your group's tour to your exact requirements. So your tour is exclusively for your group and perfect for you and your members.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wherever you want to go – UK, Europe or worldwide – whenever you want to go, whatever you want to do when you get there… we will tailor make your group's tour to your exact requirements. So your tour is exclusively for your group and perfect for you and your members.
