great service, didnt have the original item I wanted but they gave me a £10 gift voucher which gave me the chance to buy something a little more expensive without the extra cost, which I thought was...
Thank you for reviewing steffans.co.uk
We are sorry that the Trollbeads product you received was not as expected.
Trollbeads rather than being polished sterling silver are oxidized which gives them a slightly duller and darker finish, this could be a factor for this product to consider.
Of course, all customers are entitled to either a refund (14 days) or exchange (30 days) if they are unhappy with the item/s they have received and Steffans are more than happy to do this for you should you wish.
Once again please accept our sincerest apologies and if we can be any help in the future please do not hesitate to contact us.
Steffans Online Team
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
