How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Spectrum Travel Insurance Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/spectrum-travel-insurance | Feefo

Arddangos pob 3,293 adolygiad

Marc

5 years ago

Dyddiad y pryniant: 01/03/2020

What Marc said about Spectrum Travel Insurance:

Haven't received policy documents

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

5 years ago

Dyddiad y pryniant: 11/03/2020

Efficient and good value

I decided to purchase an annual travel insurance after checking the website Compare the Market. It took me 10 mins to finalise the information on the Spectrum webpage and get the documents delivered...

Read all

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

5 years ago

Dyddiad y pryniant: 09/03/2020

fantastic

yeah no problems, straight forward really

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

5 years ago

Dyddiad y pryniant: 06/03/2020

Booked this insurance said they would send me an email, but none received, telephoned today and been on hold 10 minutes, no contact made with customer service

TIF Group

Spectrum Travel Insurance

5 years ago

Hello there, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the Spectrum Team. I'm very sorry to hear you haven't heard back from us and I would like to investigate why this is. If you could send over your policy number, full name, postcode, date of birth and the best number to phone you on to responses@tifgroup.co.uk and I can arrange a callback from our team. If you have any further questions, please do not hesitate to ask. Many thanks, Hallie

Cwsmer Dibynadwy

5 years ago

Policy details now received, positive outcome, thanks, sorry for negative comments, but would not hesitate in booking insurance with you again. Thanks for prompt action

Gweld adolygiad cwsmer llawn

Yvonne

5 years ago

Dyddiad y pryniant: 09/03/2020

What Yvonne said about Spectrum Travel Insurance:

Listened and got me the right level of insurance.

Gweld adolygiad cwsmer llawn

Kenn

5 years ago

Dyddiad y pryniant: 10/03/2020

What Kenn said about Spectrum Travel Insurance:

easy too book and make sure I had all the cover I needed

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

5 years ago

Dyddiad y pryniant: 03/03/2020

Easy to fill in form. No confirmation email. Tried to call no one answered.

By sending a confirmation email. It has been 2 days and still no confirmation.

TIF Group

Spectrum Travel Insurance

5 years ago

Hi there, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team here at Spectrum. I'm very sorry to hear you haven't received your documents and would like to investigate why this is. If you could send your policy number, full name, postcode, date of birth and your email address to responses@tifgroup.co.uk and I can get these resent to you. Many thanks, Hallie

Gweld adolygiad cwsmer llawn

Duncan

5 years ago

Dyddiad y pryniant: 28/02/2020

What Duncan said about Spectrum Travel Insurance:

Too soon to review!

Purchasing the insurance was easy, the package they offer seems pretty broad and at a good price. What I object to though is reviewing a service I have not yet had to use. Insurance can only be...

Read all

TIF Group

Spectrum Travel Insurance

5 years ago

Hi Duncan, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team here at Spectrum. We are glad that you chose us for your travel insurance needs. Our priority is to ensure our customers have a great experience with us, so we really appreciate your feedback. If you have any further concerns, please email us at: responses@tifgroup.co.uk. Many thanks, Hallie

Duncan

5 years ago

Thanks Hallie for the tailored response - so glad you did not regurgitate some standard lines to me and you addressed my point so clearly, very helpful. Anyway have a good day. Cheers Duncan

Gweld adolygiad cwsmer llawn

Rosanne

5 years ago

Dyddiad y pryniant: 10/03/2020

What Rosanne said about Spectrum Travel Insurance:

I haven’t received a confirmation email and it is difficult to get through to anyone on the phone

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

5 years ago

Dyddiad y pryniant: 10/03/2020

So simple and easy to do!

So easy and simple to do

Gweld adolygiad cwsmer llawn

Not received a review invite?

Am Spectrum Travel Insurance

Spectrum Travel Insurance is a division of Citybond Holdings Ltd, which has been trading since 1983. As one of UK's leading direct sell travel insurance providers, we take great pride in our service and reputation. We aim to sell you the best insurance cover we can for your needs and, should you need to make a claim, to ensure it is dealt with quickly, fairly and efficiently. We are authorised and regulated by the Financial Conduct Authority.

Read all

0800 840 7227

109 Elmers Road, Beckenham, Kent, BR3 4SY, United Kingdom

Why trust Feefo reviews?

Dysgwch fwy am Feefo