What Glenn Kingston said about Specialist Motor Finance:
I didn't speak to anyone.. I was left an awkward to follow email but managed to find the information I needed eventually
I'm sure if I had spoken to an advisor they would have been lovely but I...
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Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are sorry that you have had a negative experience. When we send out sensitive financial information this needs to be protected. We are working to make this an easy process for our customers and developing other avenues for customer to get the information. We would love to hear your feedback on how we can improve our current process. Please call 01244 200746 if you would like to discuss.
SMFL
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
6 years ago
Fast professional service
Fast professional service all completed with no hassle
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and efficiency and we are glad that you have had a good experience.
SMFL
0
Rhannwch
JG
James Gilbert
Dilyswyd gan Feefo
6 years ago
What James Gilbert said about Specialist Motor Finance:
Helpful answered all my questions
Customer Services Team
Specialist Motor Finance
6 years ago
Hello and thank you for taking the time to leave us a review. We do work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Rhannwch
JB
Jason Bainbridge
Dilyswyd gan Feefo
6 years ago
What Jason Bainbridge said about Specialist Motor Finance:
Second to none
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
6 years ago
Avoid
Really inconsistent firm. Hassle you to death if you miss a payment or are having difficulties but don’t reply when you have queries of your own.
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, I'm sorry you have had this negative experience. We always try and contact our customers, as soon as possible, if a payment is missed in order to understand the reason for non-payment and rectify the situation as soon as possible. Regarding the lack of reply to queries while our process allows up to 7 working days for us to respond to all email requests we do aim to send them out the same day where ever possible. I appreciate this may not have been the case for you, without further information, I wouldn't be able to comment. As stated this would be against our normal process and certainly an exception to the norm. If you would like to discuss this further please do not hesitate to contact us on 01244 200746.
SMFL
1
Rhannwch
NM
Neil Maguire
Dilyswyd gan Feefo
6 years ago
What Neil Maguire said about Specialist Motor Finance:
Excellent
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Rhannwch
BC
Bryn Cartwright
Dilyswyd gan Feefo
6 years ago
What Bryn Cartwright said about Specialist Motor Finance:
Very efficient and friendly service
Very efficient and friendly service
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and efficiency and we are glad that you have had a good experience.
SMFL
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
6 years ago
Very professional
Prompt answer. Very polite and instant response to request.
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and efficiency and we are glad that you have had a good experience.
SMFL
0
Rhannwch
KS
Katie Stickland
Dilyswyd gan Feefo
6 years ago
What Katie Stickland said about Specialist Motor Finance:
Absolutely appalling service
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, I'm sorry you have had this negative experience. If you feel unhappy with our service or feel we have not followed our process correctly, please contact us on 01244 200746, so we can understand how to further improve.
SMFL
0
Rhannwch
LF
Leon Forteau
Dilyswyd gan Feefo
6 years ago
What Leon Forteau said about Specialist Motor Finance:
Great service all round
Very good service no problem as yet
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
Established in 2014, Specialist Motor Finance brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Established in 2014, Specialist Motor Finance brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK.
