The staff are incredibly friendly, welcoming and do an amazing job.
One thing that the hotel need to look at is the issue of not reserving sun loungers. There are clear signs saying not to do it...
Ashni who looked after us during our stay was amazing, she did everything she could to ensure we had the most wonderful holiday and all our needs were met.
All the staff throughout the resort were...
Sovereign is an excellent company to deal with. Very professional with excellent attention to detail. I would highly recommend them as a travel company
Product reviews
Dyddiad y pryniant: 23/06/2024
0
Rhannwch
DL
Danielle Autumn Luke
Dilyswyd gan Feefo
Tonbridge
2 years ago
Product reviews
Dyddiad y pryniant: 23/06/2024
0
Rhannwch
DS
David Stimson
Dilyswyd gan Feefo
Hemel Hempstead
2 years ago
What David Stimson said about Sovereign Luxury Travel:
Pleasant and helpful
Dyddiad y pryniant: 22/06/2024
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
Hotel beautiful, reception and housekeeping staff were brilliant. However some restaurant staff were not! One even being rude! And service was slow in the evenings, breakfast was good., food in the...
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Amber Mercer
Sovereign Luxury Travel
2 years ago
Thank you for your feedback.
Your comments have been sent to our Product Manager to review and contact the hotel to make improvements.
We appreciate you taking the time to fill out the survey and look forward to welcoming you back for future holidays.
Best Wishes
Amber
Customer Experience Manager
We had a good service from Sovereign although the hotel didnt appear to be expecting us on arrival. The hotel did resolve this but it was disappointing to arrive late evening and have this confusion....
Read more
Amber Mercer
Sovereign Luxury Travel
2 years ago
Thank you for your feedback.
We have sent your comments to our Product Manager to review to make contact with the hotel. We are terribly sorry to read about the confusion caused and will ensure this doesn't happen again in future.
We look forward to welcoming you back for your next holiday. As our valued guest, we take your feedback seriously and thank you for taking the time to complete the survey to highlight this to us.
Best Wishes
Amber
Customer Experience Manager
We've been around for more than 40 years now, offering luxury holidays to those on the lookout for a slice of paradise! All our holidays are hand-picked with great attention to detail to create a holiday experience to remember. Whether you're a family looking for some much needed quality time together or a couple seeking a spot of pampering in a romantic setting, we've got the perfect holiday for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We've been around for more than 40 years now, offering luxury holidays to those on the lookout for a slice of paradise! All our holidays are hand-picked with great attention to detail to create a holiday experience to remember. Whether you're a family looking for some much needed quality time together or a couple seeking a spot of pampering in a romantic setting, we've got the perfect holiday for you.