awesome company, fair pricing, fast delivery and excellent customer service
Dyddiad y pryniant: 27/10/2020
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 years ago
Great fast, friendly service!
Dyddiad y pryniant: 27/10/2020
0
Rhannwch
KT
Katheryne Tang
Dilyswyd gan Feefo
5 years ago
What Katheryne Tang said about SME Inc. USA:
Great customer service but shipping takes too long for the price you pay for shipping. Ordered October 23rd and still hasn't arrived 15 days later.
Pam
SME Inc. USA
5 years ago
Thank you for your feedback, Katheryne, and our sincerest apologies for the delay on your shipment.
This appears to be an issue with the carrier, in this case: FedEx. Your order shipped out from our warehouse on 10/24/20. It appears as though FedEx placed your package on the wrong truck, at least twice. Check out the "Travel History" on your tracking info here: https://www.fedex.com/apps/fedextrack/?tracknumbers=190665108400 - Holy Smokes!
We are just as frustrated as you are, and have reached out to our FedEx rep to get an explanation for this. However, we are glad to see that it appears FedEx is on the right track now, and your order is now scheduled for delivery on 11/11/20.
In regards to your shipping rate, I see in our system that you are a Luna Care provider. Luna Care has negotiated a special flat rate with SME, Inc. USA - meaning that all standard shipments over a minimum order value ship for free. This order did not meet the minimum threshold, so it did not qualify for free shipping, and therefore your negotiated Luna Care flat rate shipping rate was applied. If you have any further questions about this negotiated rate, or the SME benefits you receive as a Luna Care provider, we are here to help! Please contact our Key Accounts Manager, Chip Murphy chip@smeincusa.com
Thank you so much for your feedback, and we look forward to serving you again soon!
Dyddiad y pryniant: 23/10/2020
1
Rhannwch
WT
Willem Verweij & Associates Physical Therapy
Dilyswyd gan Feefo
5 years ago
What Willem Verweij & Associates Physical Therapy said about SME Inc. USA:
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.