My order is still procesdibg. It has been 3 weeks since I ordered
Pam
SME Inc. USA
4 years ago
Thank you for your feedback! Currently, our website does not update the order as âcompleteâ after the order is processed. While this will be changing in a few weeks, all of our current online orders are marked as âpending.â
We shipped your order within 24 hours of being processed, but your package was delayed by FedEx. We do show that your package was delivered on April 11th. If you did not receive, please contact our customer service department at 800-538-4675. Thank you!
Dyddiad y pryniant: 31/03/2022
0
Rhannwch
SI
21st Century Rehab - Indianola
Dilyswyd gan Feefo
4 years ago
What 21st Century Rehab - Indianola said about SME Inc. USA:
I was able to order online for this order and did not utilize any customer service. My order arrived timely and complete. In the past when speaking to a customer service person I have always been...
Read more
Product reviews
Dyddiad y pryniant: 09/02/2022
0
Rhannwch
PL
Pivotal Physical Therapy, LLC
Dilyswyd gan Feefo
WY
4 years ago
What Pivotal Physical Therapy, LLC said about SME Inc. USA:
Will continue to use SME as my first place to look!
Product reviews
Pam
SME Inc. USA
4 years ago
Thank you for your feedback! This is really interesting. I double-checked the size chart on our product listing which directly correlates to the product manufacturer's size chart. Could you send me the "something different" that you found online? I would be really interested to review that information and make changes if needed. Thank you so much for your input here! - Pamela Rouen pam@smeincusa.com
Dyddiad y pryniant: 09/02/2022
0
Rhannwch
PL
Pivotal Physical Therapy, LLC
Dilyswyd gan Feefo
WY
4 years ago
What Pivotal Physical Therapy, LLC said about SME Inc. USA:
There have been many items that we've ordered and have not yet received. I've reached out and no one can seem to give me an answer to why the items haven't gotten to us
Pam
SME Inc. USA
4 years ago
Thank you for your feedback, Erica, and I'm sorry you're experiencing this issue. Unfortunately, due to several supply chain challenges, there may be some particular/specialized items that are on backorder with different manufacturers or vendors. I absolutely understand and empathize with you regarding the frustration this causes. We have experienced our own frustrations with manufacturers/vendors who will set an ETA date, only to push the date back further, or in this particular case, simply not even provide an ETA - which can be the most unsettling. I have some great news for you! Our Customer Service team is awesome at suggesting quality-comparative corssover items. For those particular items on your order that are back-ordered or include delayed drop-shipped items, it would be our pleasure to guide you to available alternative products. Please call our team 800-538-4675 or email OrderNow@smeincusa.com so we can resolve this for you today. We are here to help. Thank you again for your feedback and we look forward to serving you soon.
Dyddiad y pryniant: 03/02/2022
0
Rhannwch
GS
Gema Sanchez
Dilyswyd gan Feefo
4 years ago
What Gema Sanchez said about SME Inc. USA:
This is my first order with SME. Everyone was kind and helpful. Order was complete when it arrived. Email communication was complete and efficient and I was quickly informed of any back orders. Will...
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.