Think live chat or longer telephone hours would benefit customers and in turn increase business.
Rebecca
Ski Solutions
7 years ago
Thanks for your feedback Richard, I'm sorry to hear you had difficulty getting hold of us. We are available on Live Chat from 9am to Midnight during the week and on the phone 7 days a week, albeit our office hours are shortened to 8.30am to 6pm during the summer months. If you have any queries in regards to your booking or need assistance please do not hesitate to contact our Client Services team on 020 7471 7711 or clientservices@skisolutions.com. Kind regards, Rebecca, General Manager.
0
Rhannwch
TC
Trusted Customer
Cheshire
7 years ago
What Trusted Customer said about Ski Solutions:
Top job!
Ski Solutions (Ginny) provided everything I could hope for from an agent - responsive, clear and succinct communications, helpful, creative, polite and very reassuring. Organising a group holiday can...
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0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Ski Solutions:
Great service, nothing too much trouble
Sophie has been absolutely fantastic, from tirelessly searching for the best options to answering emails late at night. Extremely professional and always made to feel like nothing is too much...
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0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Ski Solutions:
Got the ski holiday we wanted with no hassle, thank you
Emily was very helpful
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Ski Solutions:
Great customer relations.
I've used SkiSolutions numerous times and always had great customer service - always ring back when they say. Personal contact details provided so you can talk to the same person each time.
I would...
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0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Quick response, very helpful
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Ski Solutions:
service with a smile
i would most certainly use them again.
Ginny was really patient with my enquiries even though i changed my mind at least 8 times. everything is booked now and we are looking forward to our holiday in...
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0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Ski Solutions:
Great company !
Excellent service ! This the second time we’ve booked with them !
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Ski Solutions:
Excellent service
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Ski Solutions:
Excellent Service.
Both Ginny & Steven were extremely helpful when booking a whole chalet for a large group. Answered all my questions really quickly and thoroughly.
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