Service
4.7
/5
Product
4.6
/5
5
4
3
2
1
1,844
174
61
24
53
2,156
ratings over the past year
5
4
3
2
1
1,844
174
61
24
53
2,156
ratings over the past year
Feefo Trusted Service Awards
Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.
Thank you for your feedback. We sincerely apologise that you have been dissatisfied with the service that you have received with regards to your damaged item. We can see from our notes regarding this that the break was, unfortunately, not classed as a manufacturing fault and would have to be repaired which was offered to you at cost price. Upon disagreement of this, our customer service advisor then requested you send the item back for inspection by our Director so that we could review this matter for you. This offer is still available, should you wish to proceed in this manner.
Kindest Regards
Pip @ Silver by Mail