Second purchase made in a couple of weeks and both returned as fawlty
Customer Service
Silver by Mail
9 years ago
Dear Mrs Pirret,
Thank you for your feedback. We sincerely apologise that you have not been fully satisfied with the items purchased from us. We note from your account that the returns department refunded you for you faulty item and admitted that this had been caused by a manufacturing fault. We can confirm that this matter has now been resolved with the supplier. Once again we apologise for this matter and hope that you were happy with the returns procedure.
Kindest Regards Pip @ Silver by Mail
Product reviews
Customer Service
Silver by Mail
9 years ago
Dear Mrs Pirret,
Thank you for your feedback regarding the Designer Bangle. We sincerely apologise for the manufacturing fault that caused you to have a problem with this bangle. We hope that you were satisfied with the returns procedure for this item and again apologise for the inconvenience this matter has caused you.
Always simple and easy to use website. Quick delivery and lots of silver to choose from for myself and for presents. These earrings were a present for my sister and she absolutely loved them. Simple...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thank you for your feedback. We sincerely apologise that you have not been fully satisfied with the items purchased from us. We note from your account that the returns department refunded you for you faulty item and admitted that this had been caused by a manufacturing fault. We can confirm that this matter has now been resolved with the supplier. Once again we apologise for this matter and hope that you were happy with the returns procedure.
Kindest Regards
Pip @ Silver by Mail