I bought there earrings for a birthday present they are very nice but they were very small unlike the picture sadly, not really worth the money prehaps if they had been on offer.
Customer Service
Silver by Mail
9 years ago
Dear Mrs Henry,
Thank you for your feedback. Please be advised that we do provide the sizes and measurements of our items within the description of the item. The photograph provided is to demonstrate the detailing of the items so that our customers are able to view what they are purchasing. However, we do accept that this can sometimes give the impression that the item is bigger than it is and so we are currently in the process of providing a model image of every one of our products so that our customers can view the jewellery both in detail and in context. We hope that this is of help to you and apologise for any inconvenience caused. Kindest Regards, Pip @ Silver by Mail
TC
Trusted Customer
9 years ago
Thank you for the reply, most understanding. I look forward to seeing the model image in the future.
As always quick delivery and well packaged, excellent service all round.
Product reviews
Customer Service
Silver by Mail
9 years ago
Dear Ms McCarthy,
Thank you for your feedback. We sincerely apologise that you experienced a problem with the Giselle Hoop Earrings. Please be advised that we have located your account and do not see any record of this being reported to us. If you would be able to contact customer services (contactus@silver.uk.com) they will be able to discuss this matter further with you and look into why this may have occurred. Once again we apologise for this matter. Kindest Regards Pip @ Silver by Mail
TC
Trusted Customer
9 years ago
Thank you Silver by Mail, great Customer Services.
I have always been very happy with the attentive service I have received, especially as irregularly buy from them
Customer Service
Silver by Mail
9 years ago
Thank you for your feedback. Should we be able to improve our service, in any way, we would be grateful if you could let us know. Our customer service email is conatctus@silver.uk.com. Kindest Regards, Pip @ Silver by Mail
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thank you for your feedback. Please be advised that we do provide the sizes and measurements of our items within the description of the item. The photograph provided is to demonstrate the detailing of the items so that our customers are able to view what they are purchasing. However, we do accept that this can sometimes give the impression that the item is bigger than it is and so we are currently in the process of providing a model image of every one of our products so that our customers can view the jewellery both in detail and in context. We hope that this is of help to you and apologise for any inconvenience caused. Kindest Regards, Pip @ Silver by Mail