Service
4.7
/5
Product
4.6
/5
5
4
3
2
1
1,826
174
61
23
51
2,135
ratings over the past year
5
4
3
2
1
1,826
174
61
23
51
2,135
ratings over the past year
Feefo Trusted Service Awards
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Thank you for your feedback. We sincerely apologise that you have experienced a problem with one of the items purchased from us. Please be advised that we do require to receive damaged items back so that we can process through with an investigation and review into the matter. We apologise that you were unhappy to proceed this way. Unfortunately this is our returns procedure and we are unable to send replacement items without the physical item back. We are still happy to process your return, should you wish to send the item back to us. The freepost address provided on your invoice will allow you to send this item back to us free of charge. Once again we apologise for this matter and for the inconvenience caused. Customer services will be happy to further discuss this with you, should you wish (contactus@silver.uk.com). Kindest Regards, Pip @ Silver by Mail