Excellent service and very reasonable premium rates. No complaints at all.
Product reviews
Dyddiad y pryniant: 09/02/2021
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 years ago
I did not get my documents emailed after paying for my insurance. I had to call back to request them and it took several days before I received them.
Sarah
Shield Total Insurance
5 years ago
We're sorry that there was a delay in you receiving the documents. We understand that there are some Royal Mail delays being reported in some areas of the country, so this may be to blame.
Cwsmer Dibynadwy
5 years ago
I did not get my documents sent by royal mail. I asked for them to be sent by email
Product reviews
Sarah
Shield Total Insurance
5 years ago
We're sorry that you feel that the cost of our insurance is expensive - but our caravan insurance provides a great level of cover for your caravan. If you find cheaper insurance in the market, it is always worth checking what levels of cover it includes compared to our policy.
Been with Shield for many years and fortunately never had to make a claim, but when renewal is due I contact them and have never had trouble with renewal and always pleasant to deal with.
Product reviews
Dyddiad y pryniant: 19/02/2021
0
Rhannwch
MP
Mr K K Penman
Dilyswyd gan Feefo
5 years ago
What Mr K K Penman said about Shield Total Insurance:
When I received the documents it was apparent the policy was not what I wanted , I called and asked if what I needed could be added, as this was not possible I asked for a refund . I was told I would...
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Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback. Following our telephone conversation, we hope that you are now content with the resolution. Our online customer journey is always being refined, so we will take your feedback on board to ensure that documents are available at an earlier point in the quote process. We would love the chance to provide you with a quote again next year please.
MP
Mr K K Penman
5 years ago
i still have not received the refund, despite being told it would be paid direct to my bank account
Sarah
Shield Total Insurance
5 years ago
We're sorry that you haven't received your refund. As we've discussed on the phone, we will investigate and ring you when we know more. Sorry for any convenience.
Product reviews
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback. Following our telephone conversation, we hope that you are now content with the resolution. Our online customer journey is always being refined, so we will take your feedback on board to ensure that documents are available at an earlier point in the quote process. We would love the chance to provide you with a quote again next year please.
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback
Dyddiad y pryniant: 23/01/2021
0
Rhannwch
MJ
Mrs J Johnson
Dilyswyd gan Feefo
5 years ago
What Mrs J Johnson said about Shield Total Insurance:
Was good value now only average, acknowledgment of online payment not sent, phone not answered in a reasonable time, call back didn't happen - leaves no confidence they will be contactable in the...
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Sarah
Shield Total Insurance
5 years ago
It was great to speak to you today to discuss your feedback. We're pleased that you are now a happy customer and that this has been resolved.
Product reviews
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback. It was great to speak to you earlier and we're pleased that you are now a happy customer.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.