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Bay Hotels Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

DW

Dr C Wilson

6 years ago

What Dr C Wilson said about Bay Hotels:

Tell more truth about the service in the hotels. Booking ladies were fine but our stay at the hotel was awful

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. I am pleased that you were happy with the service provided when making your booking however I am sorry that you did not enjoy your stay.

DW

Dr C Wilson

6 years ago

And we have still kit heard from your company with regard to our complaints.

Product reviews

Emily Abram

Bay Hotels

6 years ago

I would like to thank you for taking the time and effort to provide your feedback on your stay. I am truly sorry to read of the issues you encountered during your stay and I would like to assure you that this is not typical of the high level of service we usually provide for our guests. I have fed your comments back to the Hotel Manager so that any action necessary can be taken. I do hope we can be of service to you again in the future at some point when I am confident that your faith in our Company can be fully restored.

DW

Dr C Wilson

6 years ago

Well a bottle of wine might have helped the situation

Dyddiad y pryniant: 14/02/2020

0

Cwsmer Dibynadwy

6 years ago

Great location. Good room with view of Whitby Abbey. Very friendly and helpful booking service.

Product reviews

Dyddiad y pryniant: 15/02/2020

0

Cwsmer Dibynadwy

6 years ago

Enjoyed our stay

Booked over the phone, simple to do and advisor very professional

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. Your comments regarding our Holiday Sales Advisor are really appreciated and will be passed to the Holiday Sales Manager for her attention.

Cwsmer Dibynadwy

6 years ago

Thank you, for taking on board my comments, I do appreciate that the maids work very hard and there is a quick turn around on rooms.

Product reviews

Dyddiad y pryniant: 10/02/2020

0

MG

Mr D Gartshore

Glasgow

6 years ago

What Mr D Gartshore said about Bay Hotels:

Not quite up to the advertising.

Nice hotel easy booking.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you found the booking process to be easy.

MG

Mr D Gartshore

6 years ago

Still not received a reply to my complaint

Product reviews

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views. I can confirm that our Customer Care team did receive your correspondence on the 17th March and an automatic acknowledgement was sent out on the same day. I am sorry that you did not receive this. Please rest assured that our Customer Care team will be in touch in due course.

MG

Mr D Gartshore

6 years ago

Still not received answer to my complaint.

Emily Abram

Bay Hotels

6 years ago

Thank you for your further contact. As stated previously,our CustomerCare teamdid receive your correspondence on the 17th March andthey willrespond to you as soon as possible. We are handling a very high level of bookings at the minute due to the current situation and our Contact Centre and Customer Care teamsare contacting customers who were due to depart on their holidays in April. We will investigate and respond to your complaint as soon as we can; your patience would be greatly appreciated.

Dyddiad y pryniant: 14/02/2020

0

MS

Mrs H Scargill

6 years ago

What Mrs H Scargill said about Bay Hotels:

Relaxing Break

Quick and easy and very friendly operator.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you foundbooking to be quick and easy andour operator to be friendly. Yourkind remarks are really appreciated.

MS

Mrs H Scargill

6 years ago

We are really looking forward to staying again as soon as we can

Product reviews

Dyddiad y pryniant: 07/02/2020

0

DU

Duncan

PRESTON

6 years ago

What Duncan said about Bay Hotels:

Very good.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 4 star review.

Product reviews

Dyddiad y pryniant: 28/02/2020

0

MH

Mr I Hayward

6 years ago

What Mr I Hayward said about Bay Hotels:

very easy to use and navigate around, will use them again and also recommend to others

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you found our website easy to use and navigate around. I will feed this back to our web team. Thank you for taking the time to let us know your views.

Product reviews

Dyddiad y pryniant: 14/02/2020

0

MW

Mr C Walters

Princes Risborough

6 years ago

What Mr C Walters said about Bay Hotels:

Phoned to check booking couldn’t get through and ring back didn’t work

Answer phones in timely manner

Lynsay Dean

Bay Hotels

6 years ago

Thank you for your review.

Product reviews

Dyddiad y pryniant: 10/02/2020

0

MI

michael

pontypridd

6 years ago

What michael said about Bay Hotels:

Good location and Lovely efficient staff

Lovely efficient staff

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review.

Product reviews

Dyddiad y pryniant: 17/02/2020

0

MS

Mrs M Smith

6 years ago

What Mrs M Smith said about Bay Hotels:

can't say more, we enjoyed all aspects including some of the entertainment.

very efficient yes good

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

Dyddiad y pryniant: 21/02/2020

0

Bay Hotels Adolygiadau

Bournemouth, The Savoy HotelRhagor o adolygiadau o’r cynnyrch hwn (22)Edrychwch ar wefan y cynnyrchAppalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bath water running brown!!

Whitby, Bay Royal HotelRhagor o adolygiadau o’r cynnyrch hwn (15)Edrychwch ar wefan y cynnyrchGreat service, good choice of food and free drink vouchers. Good location.

Oban, Bay Great Western HotelRhagor o adolygiadau o’r cynnyrch hwn (6)Edrychwch ar wefan y cynnyrchStaff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities okay.

County Durham, Bay Eden Arms HotelRhagor o adolygiadau o’r cynnyrch hwn (16)Edrychwch ar wefan y cynnyrchEnjoyed my stay & Good staf.

Weston-super-Mare, The Grand Atlantic HotelRhagor o adolygiadau o’r cynnyrch hwn (6)Edrychwch ar wefan y cynnyrchvery helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience.

Sandown, IOW, Bay Broadway Park HotelRhagor o adolygiadau o’r cynnyrch hwn (24)Edrychwch ar wefan y cynnyrchGreat value, food OK enjoyable entertainment

Exmouth, Bay Grand HotelRhagor o adolygiadau o’r cynnyrch hwn (35)Edrychwch ar wefan y cynnyrchnice location ,hotel in need of an upgrade

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Who can leave a Feefo review?

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