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We are sorry to hear about your experience. We understand your concerns regarding communication and the feeling of your case losing importance. We regret that you felt the need to chase for updates and that there were issues with communication across professionals and the handling of your partner's email on the file. We appreciate you sharing your feedback and will ensure it is fed back to the law firm.

We are sorry to hear about your experience. We understand that the conveyancing process can be complex and stressful, and we regret that your journey did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us to identify areas where we can improve services. We will feed back your comments to the Law firm and as that they conduct an internal review.