How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Secure Trust Bank Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 6,381 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

1 month ago

Excellent Service

Excellent. Easy to contact via various methods. Phone call resolved my question. Excellent customer services, easy to use app and website

Louise

Secure Trust Bank

1 month ago

Hello, Thank you so much for your review. We’re pleased to hear that you found it easy to contact us and that your query was resolved promptly over the phone. It’s also great to know that you’re having a positive experience with both our app and website. Your feedback is greatly appreciated and will be shared with the team. If you require any further assistance, please don’t hesitate to get in touch. Kind regards, Louise

ROGER THORNLEY

Dilyswyd gan Feefo

1 month ago

Louise

Secure Trust Bank

1 month ago

Hello, Thank you for your review. Kind regards, Louise

Cwsmer Dibynadwy

Dilyswyd gan Feefo

1 month ago

Good communication

Only just set up an isa which was very easy. Plenty of emails explaining every step

Louise

Secure Trust Bank

1 month ago

Hello, Thank you for your feedback.We’re pleased to hear that you found setting up your ISA straightforward and that our communications helped guide you through each step. Providing clear and supportive updates throughout the process is something we aim to deliver, so it’s great to know this was your experience. We appreciate you taking the time to share your thoughts. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Louise

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 months ago

Easy service

Easy to use and to do what I needed to.

Louise

Secure Trust Bank

1 month ago

Hello, Thank you for your feedback.We’re pleased to hear that you found our service easy to use and that it met your needs. We appreciate you taking the time to share your experience. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Louise

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 months ago

A perfect gentleman

Gentleman solved the problem and was able to transfer the account.Very patient and put my special needs on the system

Sophie

Secure Trust Bank

2 months ago

Hi, Thank you for sharing your experience. We’re pleased to hear that our colleague was able to resolve the issue, complete the account transfer, and support your special requirements with patience and care. Providing understanding and tailored assistance is very important to us, and your feedback is greatly appreciated. Kind regards, Sophie

Rama Patel

Dilyswyd gan Feefo

2 months ago

Sophie

Secure Trust Bank

2 months ago

Hi Rama, Thank you for taking the time to leave your 5 star review, we appreciate it! Kind regards, Sophie

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 months ago

Sophie

Secure Trust Bank

2 months ago

Hi, Thank you for taking the time to leave your 5 star review, we really appreciate it! Kind regards, Sophie

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 months ago

Renwal was easy.

Very clear, timely instructions via email. Happy with service. Quick confirmation of actions taken. Renewal process very easy.

Sophie

Secure Trust Bank

2 months ago

Hi, Thank you for your kind feedback. We’re delighted to hear that our email communications were clear and timely, and that the service met your expectations. It’s great to know that you found the renewal process straightforward. We really appreciate you taking the time to share your experience. Kind regards, Sophie

Northern Scot.

Dilyswyd gan Feefo

GBR

2 months ago

What Northern Scot. said about Secure Trust Bank:

Great Bank to deal with.

Easy online applications. Good information on products. Higher interest rates than most other Banks. Quick response to confirm receipt of deposits.

Sophie

Secure Trust Bank

2 months ago

Hi Isabella, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our online application process easy to use and the product information clear and helpful. It’s also great to know that our competitive interest rates and prompt deposit confirmations met your expectations. We appreciate your support and look forward to continuing to provide you with a smooth and reliable banking experience. Kind regards, Sophie

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 months ago

Good customer service

I used the secure messages service and received prompt and informative replies. My request was actioned in the time given..

Louise

Secure Trust Bank

2 months ago

Hello, Thank you for your positive feedback. We’re pleased to hear that you found our secure messaging service prompt and informative, and that your request was resolved within the expected timeframe. We appreciate you taking the time to share your experience. Kind regards, Louise

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo