Scotts Castle Holidays Adolygiadau

Many thanks for your feedback, we are delighted to hear that you had a great time at the property. Please don’t hesitate to get in touch when you are ready to book another holiday, don't forget we offer a loyalty discount to returning clients. Scotts Castle Holidays Email: sales@scottscastles.com

Many thanks for your feedback. We are delighted to hear you had a good time! We have recently introduced a Loyalty discount scheme for returning guests, and if we can assist with any future trips, please do not hesitate to contact us. Scotts Castle Holidays Email: sales@scottscastles.com

Thank you for your feedback, we are delighted to hear you had such a great time at the lodge! Don't forget we offer a loyalty discount to returning clients, and we look forward to assisting with your next booking. Scotts Castle Holidays Email: sales@scottscastles.com

Many thanks for your feedback, we are delighted to hear you had a wonderful stay! Don't forget we offer a loyalty discount to returning clients, and I hope we have help with future holiday plans. Cat Booth Scotts Castle Holidays Email: sales@scottscastles.com

Thank you for your feedback, so please to hear you had such a good time at the lodge! Don’t forget to claim your Loyalty Discount next time you book with us. Cat Booth Scotts Castle Holidays Email: sales@scottscastles.com

I’m sorry to hear you felt disappointed with your experience at Easterheughs. I’m surprised to hear the property felt cold but thank you for the feedback as it helps us keep an eye on quality control. Upon investigation I understand the central heating is brand new (replaced last year) and with radiators installed throughout the house with adjustable thermostats the heating is left on 24 hours a day. It may have been possible the settings were adjusted down by the previous tenants which hadn’t been picked up on changeover, as I believe you were given access to the property a few hours earlier than the standard 4pm check-in arrangement. Instructions are available in the visitors book to adjust the thermostat should guests feel the temperature setting is too hot or cold. We don’t advertise there is a telephone at the property, however, we have taken your comments on board and will consider including a section about house phones in our ‘overseas visitors’ guide as the fact one wasn’t available is not unusual in this industry. Having spoken with the housekeeper she did confirm she attended the castle a few times during the week. Once to check everything was ok (standard courtesy procedure for this property), on Wednesday the oil tanker was due for the monthly top-up which she needed to take delivery of and once more apparently at your request. The owner has been made aware of this complaint and as a third party intermediary, we can only sincerely apologise on everyone’s behalf if you felt these visits were overly intrusive. Scotts Castle Holidays Email: sales@scottscastles.com

Many thanks for your feedback. We are delighted to hear that you found our service to be efficient and well organised! We have recently introduced a loyalty discount scheme for returning customers, and if we can be of any assistance with future trips, please do not hesitate to contact us. Cat Booth Scotts Castle Holidays Email: sales@scottscastles.com

Thank you for your positive feedback. We are delighted to hear you had a fantastic time at the property and found our service to be excellent! It is always a pleasure hearing people have had a lovely time. We have recently introduced a loyalty discount scheme for returning customers, and look forward to assisting you with future plans. Cat Booth Scotts Castle Holidays Email: sales@scottscastles.com

Many thanks for your feedback. We are delighted to hear that you found our service and the property to be excellent! We have recently introduced a loyalty discount scheme for returning customers, and hope we can help again in the future with your holiday plans. Cat Booth Scotts Castle Holidays Email: sales@scottscastles.com

Many thanks for your feedback, we are delighted to hear that you found the house to be of a high standard, and enjoyed your stay. We are also pleased that you found our service to be efficient. Please do let us know if we can assist with any future plans. Cat Booth Scotts Castle Holidays Email: sales@scottscastles.com