How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Santa Claus Trips Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 1,381 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Fair to middling. Not great and not terrible. Communication and exceptional customer service lacking.

Steph

Santa Claus Trips

6 years ago

Thank you for your feedback. I am sorry to hear that you found communication and customer service to be lacking. If you wish to offer any further feedback, please feel free to contact us direct. We aim to offer excellent customer service at every opportunity and if your comments could help us achieve that then we would very much welcome them. Kind Regards Steph Santa Claus Trips

Howatson

Dilyswyd gan Feefo

6 years ago

What Howatson said about Santa Claus Trips:

Amazing from start to finish.

From start to finish the service was great as I was travelling on my own with my son. I was made to feel welcome and it was a magical experience. Have recommended to so many.

Steph

Santa Claus Trips

6 years ago

Hi Llinos, Thank you for your fantastic review. I am so pleased to hear that you experienced great service throughout and we thank you for all of your recommendations. All the best Steph Santa Claus Trips

Cinicola

Dilyswyd gan Feefo

6 years ago

What Cinicola said about Santa Claus Trips:

Staff were very helpful during the booking process.

Steph

Santa Claus Trips

6 years ago

Hi Mrs Cincola, Thank you very much for your positive review of your experience with Santa Claus Trips. I am delighted that your booking agent made the whole process very easy for you. Kind Regards Steph Santa Claus Trips

Peapell

Dilyswyd gan Feefo

6 years ago

What Peapell said about Santa Claus Trips:

Brilliant memories made forever

Absolutely brilliant trip, loved the seclusion on the venue, plenty of time to do all activities and the kids loved the free time to play in the snow and sledge down the hills. Could not fault...

Steph

Santa Claus Trips

6 years ago

Hi Liz, Thank you for your review. I love hearing that we helped families book a trip they will remember forever. The particular resort you visited really is very special. All the best Steph Santa Claus Trips

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Not worth going for a Day Trip to Lapland.

A day is Lapland doesn't work. We were a family of 6. We had only 3hrs 30mins at the site. We were last off the plane then children went to the toilets before boarding the coach so last again so all...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Great start

This was great no problems and answered every question I asked

Steph

Santa Claus Trips

6 years ago

Thank you for your review. It is great to hear that your sales agent was able to answer all of your questions. I am sorry you didn't find the Santa experience to be what you expected but I hope this didn't takeaway from the rest of your trip. Kind Regards Steph Santa Claus Trips

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Absolutely amazing

Just brilliant customer service from start to finish. Couldn't fault it at all.

Steph

Santa Claus Trips

6 years ago

Thank you very much for your review. All of our sales agents and customer service team, work hard to ensure they always offer the highest level of service at every opportunity. I love hearing that the children had an unforgettable time and I hope you all made lots of special memories. Kind Regards Steph Santa Claus Trips

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Absolutely perfect in every way

Very helpful good knowledge of area

Steph

Santa Claus Trips

6 years ago

Thank you for taking the time to complete a review. All of our experts get the opportunity to visit the resorts to ensure we are able to give the best possible service. It is great to know that this enhanced knowledge is recognised by our customers. All the best Steph Santa Claus Trips

Weatherall

Dilyswyd gan Feefo

Plymouth

6 years ago

What Weatherall said about Santa Claus Trips:

Such a well organised , friendly and magical experience.

Very friendly, informative and made the whole process very easy.

Steph

Santa Claus Trips

6 years ago

Hi Carole, thank you for taking the time to review your recent experience. We aim to always make the trip selection and the booking process as easy as possible. I am delighted that your experience in resort was also great and will be sure to pass your feedback on to the operator. Kind Regards Steph Santa Claus Trips

Bates

Dilyswyd gan Feefo

6 years ago

What Bates said about Santa Claus Trips:

Excellent service from beginning to end holiday of a lifetime with my daughter and her two sons we had loads of snow and everything I could have wished for especially the husky rides and visit to...

Steph

Santa Claus Trips

6 years ago

Hi Anne, Thank you for your review. It is always great to hear that families had a holiday of a lifetime. We take great pleasure in assisting customers book their perfect trip. All the best Steph Santa Claus Trips

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo