Service - poor.
I am waiting on a response to my email re the mis-selling of Tess Jarray
Lucy
Royal Academy of Arts
10 years ago
We sincerely apologise for the delay whilst we investigated the sale pricing of this book for you, and hope that the details sent via email explained the pricing process satisfactorily.
Your feedback is very appreciated, and please do get in touch if you have any further questions at all or additional feedback as we would be happy to help.
Product reviews
Lucy
Royal Academy of Arts
10 years ago
Thank you for taking the time to write your review and we are glad to read that you found the Jeffery Camp Almanac to be a beautiful book and it arrived in perfect condition.
We hope that you will enjoy reading it many times over.
Lucy
Royal Academy of Arts
10 years ago
Thank you very much for writing your feedback. We really appreciate your attention to detail, ensuring that we will represent all of our sale prices clearly, and thank you for your continued patience whilst we investigated this book's former pricing for you.
I hope that the response regarding the re-labelling in our shop explained the unfortunate confusion before your purchase of the book on sale for £3, reduced from £16.95, but please do get in touch with any further questions.
Thank you again for your patience and sincere apologies for this issue.
Lucy
Royal Academy of Arts
10 years ago
Thank you for your feedback, and we are very sorry that you we not happy with your purchase. Your comments are much appreciated, and have been forwarded on to ensure that our future ranges can fully live up to expectations, as we endeavor to offer items of high quality.
We are very happy to offer full refunds, with all the information available here:
If you have any questions about the process, please contact us by email at mailorder@royalacademy.org.uk or on 0800 634 6341
Apologies again for your disappointment and we look forward to resolving this for you.
Lucy
Royal Academy of Arts
10 years ago
Thank you for your feedback, however we are very sorry to read of your disappointment with the product. It is very valuable for us to have this feedback, so we can focus on stocking items of the best quality.
We are very happy to offer full refunds, with all the information available here:
lovely items,fast delivery,& u CAN smoke an e cig while u unpack them!
Product reviews
Lucy
Royal Academy of Arts
9 years ago
Thank you very much for letting us know that you enjoyed reading Tess Jaray's Mystery Confession book, and we're glad to see that you appreciated our review reminder.
Hopefully, you will be able to find it again and enjoy another look through.
Please do get in touch with any further questions or comments too, at mailorder@royalacademy.org.uk or on 0800 634 6341.
Lucy
Royal Academy of Arts
9 years ago
Thank you for your response, and we apologise that this feedback request was sent to you.
I have checked our order history, and can see that you were not charged for this item.
Apologies again for this confusion, and please do get in touch with any queries at mailorder@royalacademy.org.uk or on 0800 634 6341.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.