A very helpful administrator who provided all the information that I required
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
ROL were really useless - failed to book the correct Cruise dates!
It was appalling. I booked the Cruise in November 2015 and paid the deposit. I was, I believed, booked onto the MS Spitsbergen sailing on the 11 March 2018. I paid the remainder of my balance in...
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Susan Smith
ROL Cruise
8 years ago
I am sorry to read about your experience, I would like to confirm that your complaint is currently being looked into by our Customer Care team. The Customer Care team will investigate all points you have raised and will be in touch with a full response. Thank you for your patience.
1
Rhannwch
Cwsmer Dibynadwy
8 years ago
you agreed not to address me by my first name. why would i believe you about anything else?
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Helpful and knowledge of product
Dale
ROL Cruise
8 years ago
Thank you for your wonderful review on ROL Cruise.
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Rhannwch
Cwsmer Dibynadwy
8 years ago
Very professional
Looked after us very well so far
Dale
ROL Cruise
8 years ago
Thank you for your brilliant feedback and we hope you enjoy your cruise
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Rhannwch
Cwsmer Dibynadwy
8 years ago
First class service.
We have been with them at least 10 times and they always look after us.
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Rhannwch
Cwsmer Dibynadwy
8 years ago
Very helpful
Very helpful person organized my cruise
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Rhannwch
Cwsmer Dibynadwy
8 years ago
From experience in the past ROL always gives me excellent service and are very patient. I will always come through ROL for holidays. Thank you.
Dale
ROL Cruise
8 years ago
That's what we like to hear, and we look forward to helping you find all your future cruises with us. Thank you for your glowing ROL Cruise review
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Rhannwch
Cwsmer Dibynadwy
8 years ago
As above
The service was excellent and very informative.
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Great customer service.
The customer service I received was friendly and professional. Lyn the lady I spoke to was very thorough with plenty of advice on both the river cruises and the cruise we have decided to take. We...
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.