Very helful person on phone (called Ollie). So far service has been good but having problems with downloading the attachments to an email that I have been sent.
Megan Hammond
ROL Cruise
14 days ago
Thank you for your review. We're delighted to hear that Ollie provided such helpful service and that your experience with us has been positive so far.
We're sorry to hear you're experiencing difficulties downloading the attachments from your email. If you haven't already, please don't hesitate to get in touch with our team, who will be happy to assist and ensure you receive the information you need.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
16 days ago
Friendly and very helpful
Megan Hammond
ROL Cruise
16 days ago
Thank you for your kind feedback. We're delighted to hear that you found our team friendly and very helpful. We appreciate your support and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
17 days ago
excellent. What more do we need to say
Megan Hammond
ROL Cruise
17 days ago
Thank you for your fantastic feedback. We're delighted to hear you had an excellent experience with our team and appreciate your support.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
18 days ago
Friendly and efficient
Megan Hammond
ROL Cruise
17 days ago
Thank you for your feedback. We're delighted to hear that you found our team friendly and efficient. We appreciate your support and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Rhannwch
CG
Carole Gray
Dilyswyd gan Feefo
JEY
18 days ago
What Carole Gray said about ROL Cruise:
Svalbad
Entity was dealt with h promptly and efficiently.
Megan Hammond
ROL Cruise
17 days ago
Thank you for your feedback. We're pleased to hear that your enquiry was dealt with promptly and efficiently by our team.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Rhannwch
JH
Jill Hinde
Dilyswyd gan Feefo
GBR
20 days ago
What Jill Hinde said about ROL Cruise:
Too long
Generally good, although written communications take too long to be answered.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
20 days ago
Karen who fortunately, we were lucky who answered our telephone call was clearly spoken and overcome our first problem, as these days at our age our hearing is obviously not as it was in previous...
Read more
Megan Hammond
ROL Cruise
17 days ago
Thank you for your wonderful feedback. We're delighted to hear that Karen provided such friendly, professional, and attentive service. It's great to know she was able to answer all your questions clearly and confidently, helping you feel comfortable in booking your cruise with us.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
20 days ago
Good service
Booked the cruise we wanted
Megan Hammond
ROL Cruise
20 days ago
Thank you for your review. We're delighted to hear that you received good service and were able to book the cruise you wanted. We appreciate you choosing ROL Cruise and hope you have a fantastic holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
21 days ago
Book with ROL best deal
Excellent, staff extremely helpful and knowledgeable. I got a quote from cruise company, then an exactly identical cruise from from ROL, which was cheaper, with the same cruise and cabin number.
Megan Hammond
ROL Cruise
20 days ago
Thank you for your wonderful feedback. We're delighted to hear that you found our team extremely helpful and knowledgeable. It's fantastic to know that we were able to offer the same cruise and cabin at a better value, helping you get even more from your holiday booking.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Rhannwch
TH
Trevor Hunt
Dilyswyd gan Feefo
22 days ago
What Trevor Hunt said about ROL Cruise:
A well organised Professionally run Holiday /Cruise Guidance Company.
Really excellent and comprehensive
Megan Hammond
ROL Cruise
21 days ago
Thank you for your wonderful review. We're delighted to hear that you found our service professional, well organised and comprehensive.
We hope you have a wonderful holiday and thank you for choosing ROL Cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.