Frequent communications and easy to follow instructions
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating our customer service 5/5.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you the thought the ship was beautiful and well presented and the Ports were delightful with plenty of restaurants to choose from.
We're delighted to learn that you thought this tour was well organised, with conveniently located hotels and an excellent manager.
Dyddiad y pryniant: 02/07/2026
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Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Riviera Travel
Riviera Travel
2 months ago
Thank you for your review.
We are sorry to see that you remain disappointed with your holiday and have awarded a one-star rating. We note that, despite a member of our team taking the time to discuss the issues you raised, you continue to feel dissatisfied with your experience.
We regret that we have been unable to change your overall impression and thank you for taking the time to share your feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for your review.
We are sorry to see that you remain disappointed with your holiday and have awarded a one-star rating. We note that, despite a member of our team taking the time to discuss the issues you raised, you continue to feel dissatisfied with your experience.
We regret that we have been unable to change your overall impression and thank you for taking the time to share your feedback.
No complaints, the one small problem we encountered was fixed with alacrity.
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating our our customer service 5/5.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback. We're delighted to hear that you thought the boat was splendid and Tony and Chloe were fine hosts. As we're always striving to enhance our guests' experiences your comments about the Lavender farm and airport transfers have been shared with the relevant departments at head office for review.
Excellent. All staff were friendly and helpful. The dining experience was of a high standard. The rooms were very clean and comfortable as was the rest of the boat.
Excellent, helpful and friendly staff at the office while booking, whilst Barbara, the cruise director, was really helpful, attending to all our needs.
Riviera Travel
Riviera Travel
3 months ago
Thank you for your kind review. We are delighted to hear that you had such an excellent experience with our staff, both in the office and onboard your cruise. We appreciate you highlighting Barbara's exceptional service and will be sure to pass on your compliments. We look forward to welcoming you back on a future Riviera Travel holiday.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for your wonderful feedback! We are so pleased to hear that your Douro, Porto & Salamanca River Cruise exceeded your expectations and that you had an excellent holiday with us.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
