Excellent communication throughout. Over knowledgeable courier. Time was not made best use of - ie the day visit to Honfleur.
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback. We are pleased to hear that you found our communication excellent and that your courier was knowledgeable. We appreciate you bringing your thoughts on the time management of the day visit to Honfleur to our attention.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
We're so pleased to hear you enjoyed the hotel's friendly staff, good service, comfort, and excellent breakfast. We're sorry to hear that your room was quite dark and lacked a pleasant view.
Dyddiad y pryniant: 13/07/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
5 star
Riviera Travel
Riviera Travel
3 months ago
Hello,
We're so pleased to hear you had such a wonderful experience with us! Thank you for taking the time to share your feedback.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello,
Thank you for taking the time to share your feedback on the Burgundy, the River Rhone & Provence Cruise. We are delighted to hear that you had a great holiday and that our staff, hosts, and guides contributed to your enjoyment. It's also wonderful to know that you found the ship to be well-kept and the food to be top class. We appreciate your kind words.
Kind regards,
Riviera Travel
Caroline the tour manager was excellent and just wished she had been allowed to be with us on the cruise too. Everything ran very well except the last day which was a problem caused by the World Cup!
Riviera Travel
Riviera Travel
3 months ago
Hello,
We are so pleased to hear that you enjoyed your trip and that Caroline the tour manager was excellent. We appreciate you taking the time to share your feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
3 months ago
Hello,
Thank you for sharing your experience. We are delighted to hear that this trip was a bucket list item for you and that you enjoyed the organisation and your tour guide.
Kind regards,
Riviera Travel
Dyddiad y pryniant: 12/07/2026
0
Rhannwch
DA
David
Dilyswyd gan Feefo
GBR
3 months ago
What David said about Riviera Travel:
Good personal contact and very friendly staff.
Riviera Travel
Riviera Travel
3 months ago
Hello David,
Thank you for your kind words regarding your personal contact and our friendly staff. We are delighted to hear you had a positive experience.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello David,
We appreciate you taking the time to share your feedback regarding your recent Burgundy, the River Rhone & Provence Cruise. It's wonderful to hear that you found the boat and the crew/staff to be excellent, and that you enjoyed the beauty of the river itself. We are sorry to hear that some of the tours did not meet your expectations, and that you experienced limited time for self-exploration. We also note your comments about the transfer arrangements. Your feedback is valuable to us as we continuously strive to improve our offerings.
Kind regards,
Riviera Travel
The restaurant and bar staff couldn’t have been more helpful and friendly. The hosts were excellent. We think that allocating people to each bus before exiting the ship would remove the need for...
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Riviera Travel
Riviera Travel
3 months ago
Hello Graeme,
We are so pleased to hear that the restaurant and bar staff were so helpful and friendly, and that you had such excellent hosts. We appreciate your feedback regarding the disembarkation process and will certainly take this into consideration. We also acknowledge your comments about the food.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello Graeme,
We are so pleased to hear that you had an excellent holiday on our Burgundy, the River Rhone & Provence Cruise. We appreciate you taking the time to share your feedback with us and we are sorry to hear that certain aspects of your experience did not fully meet your expectations. It's wonderful to know that our Riviera hosts and serving staff were excellent and saved the cruise for you. We value your comments and will certainly take them into consideration.
Kind regards,
Riviera Travel
Hello Derek,
We are so pleased to hear that you had a very good experience with our travel arrangements. We appreciate you taking the time to share your feedback with us.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello Derek ,
We are delighted to hear that you enjoyed your Douro, Porto & Salamanca River Cruise with Riviera Travel. It's wonderful that you found the ship beautiful, the staff nice, and the all-inclusive package excellent. We're also pleased that your cabin was kept very clean and that you felt it offered good value for money. Thank you for your recommendation; we hope to welcome you and your family and friends aboard again soon.
Kind regards,
Riviera Travel
Service was excellent from beginning to end. Even before the holiday when I had problems obtaining my boarding pass from the airline website, Riviera customer service (Nicole) arranged for my...
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Riviera Travel
Riviera Travel
3 months ago
Hello Amanda,
It's wonderful to hear that you had an excellent experience with our service from beginning to end. We're so pleased that Nicole was able to assist you with your boarding passes and ensure everything ran smoothly for your holiday.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello Amanda,
We are so pleased to hear you had such an excellent holiday with us. It's wonderful to know our onboard staff, including the Cruise Director, were helpful and informative, and that you enjoyed the high standard of our food. We're delighted you loved the daily swim stops, learning about the islands, and experiencing the local culture in the evenings.
Kind regards,
Riviera Travel
Thank you for taking the time to share your experience with us. We're delighted to hear that you had a positive experience and appreciate your feedback. We hope to welcome you back on another journey with Riviera Travel in the future.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
We are so pleased to hear that you had such a wonderful experience on our Douro, Porto & Salamanca River Cruise. It's fantastic to know that you enjoyed the stunning scenery, well-equipped ship, and the exceptional service from our staff. We're also delighted that the food met your expectations and that the excursions were as described.
The service on the boat was amazing
Some included trips worked well, but some not so well. The local guides without exception were amazing. Getting from the coach to the boat with luggage in Lyon was...
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Riviera Travel
Riviera Travel
3 months ago
We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you found the service on the boat and our local guides to be amazing. We also note your comments regarding the included trips and the assistance with luggage in Lyon, and we are sorry to hear this presented a challenge.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
We're sorry to hear that your experience on the Burgundy, the River Rhone & Provence Cruise wasn't entirely positive. We appreciate you highlighting the brilliant trips into Arles and Avignon, but we regret that the stop at Vienne was cancelled and that the mooring location outside Arles caused disappointment.
Hello Deborah,
Thank you for taking the time to share your feedback. We are pleased to hear that our staff were helpful and professional during your experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
3 months ago
Hello Deborah,
We're so pleased to hear that you had a fabulous cruise with us. It's wonderful to know that you felt the scenery was second to none, and that our staff were helpful and the onboard facilities met your expectations. We appreciate your feedback and wonderful photographs.
Kind regards,
Riviera Travel
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