We have had several holidays with Riviera. This holiday in particular was extremely well organised by our tour manager Asia and she made the holiday very enjoyable.
3* hotel in Florence as expected, very good location, excursions as expected. Tour manager very efficient and approachable.
Park Hotel Le Fonti, although very good location, was not of 4* standard. ...
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Nikki - Customer Service Advisor
Riviera Travel
10 years ago
Thank you for your feedback.
We're sorry to learn of your disappointment with one of your hotels. We work tirelessly to ensure the very highest quality levels for our tours and it is disappointing that we failed to meet your expectations. Please be assured we are currently in discussions with the hotel management and will closely monitoring their performance.
Should you wish to discuss the issues you have highlighted, then please do not hesitate to contact our Customer Services Department at info@rivieratravel.co.uk
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