Riviera Travel Adolygiadau

Thank you for awarding our customer service a rating of 5/5. We greatly appreciate your positive feedback and are pleased to know that you were satisfied with the support provided. With regard to illness on board, we understand the concerns that situations of this nature can cause. Please be assured that our ships operate in accordance with a detailed health and safety protocol, the key elements of which are outlined within the information folder provided in each cabin. These procedures include advising guests of any measures that may be necessary, should certain illness threshold levels be reached, and are designed to protect the wellbeing and comfort of all guests and crew whilst minimising disruption wherever possible.

Thank you for your review. We're pleased to hear that you thought our customer service was excellent.

Thank you for your 5 star review.

Thank you for rating our customer service 5/5.

We're delighted to hear that you thought this river cruise was very laid back and the crew were excellent. It is typical that the Captain and crew do a walk through the lounge on the evenings of either days 6 or 7 but this is subject to the operational needs of the ship.

We are thrilled to receive such wonderful feedback. Thank you for taking the time to share your appreciation, and we look forward to welcoming you on another journey soon.

Thank you for taking the time to share your feedback. We are pleased to hear that you found our team friendly and responsive to your emails throughout your experience with us. We are sorry for the lack of communication on the day of departure and appreciate how frustrating this must have been, particularly as you were travelling from the United States whilst flights in the UK were being disrupted. We always aim to provide information to our guests as soon as it becomes available; however, we regret that on this occasion you felt communication could have been better. We also regret the difficulties you experienced accessing our UK website from overseas. Our website automatically directs visitors to the version relevant to the country from which they are accessing it, which may explain why you were unable to access the UK site directly. Nevertheless, we appreciate your comments and will ensure your feedback is shared with the relevant team for consideration. Thank you again for your feedback. We value all guest comments as they help us to continually review and improve our service.

Thank you for your review of our Classical Spain holiday. We are delighted to hear that you had such an excellent experience and that the holiday helped you fall in love with Spain all over again. There is no greater compliment than knowing a destination has left such a lasting impression. We appreciate you taking the time to share your feedback and are pleased that you enjoyed your holiday so much.

Thank you for your 5*review.

Thank you for your 5* review. We are delighted to hear that you had such a wonderful experience with our service. Thank you for taking the time to share your appreciation.