Poor customer service. Smoke and mirrors pricing. Didn't ring us back when they said they would
Riviera Travel
Riviera Travel
4 months ago
Thank you for taking the time to share your feedback with us. Whilst we are delighted to hear that you enjoyed your experience on board the yacht, we are very sorry that our customer service did not meet your expectations on this occasion.
We fully appreciate how disappointing it must have been to learn that your holiday was later available at a reduced price, particularly as you had secured your booking prior to the introduction of the 10% promotional offer. We understand the frustration this can cause. As with many consumer purchases, promotional offers are introduced for limited periods and may not be applicable to all bookings made outside of those timeframes.
We understand that our Price Promise policy was outlined to you, which is intended to provide reassurance and, where possible, allow guests to benefit from any applicable price reductions, even when bookings are made outside of promotional periods.
We would very much welcome the opportunity to discuss your concerns further and will endeavour to contact you directly to do so.
Product reviews
Riviera Travel
Riviera Travel
4 months ago
We're pleased to hear that you thought his tour provided guests with a good opportunity to get a flavour of Croatia and it's surrounding islands. While we're pleased to learn that you enjoyed two very good city tours, we regret that some fell short of your expectations. We will endeavour to contact you directly to discuss this further. As we are always striving to enhance our guests' experiences, your feedback is greatly appreciated.
We are delighted to hear you had a great trip and highly recommend our Signature Tour: Deep South USA Plus Texas. It's wonderful to know that Patricia the tour guide was fantastic, and Leo our coach driver was accommodating and helpful. We appreciate you sharing your experience.
Thank you for taking the time to share your feedback on your recent Maritime Canada for solo travellers trip. We are delighted to hear that you enjoyed your journey and found your Driver Bob to be experienced and engaging. It's wonderful that you appreciated the details and stories he shared. We also note your comments regarding the hotels and breakfasts. We are pleased to know that Michelle was able to provide support during the flight disruptions and in seeking accommodation. We appreciate you highlighting her efforts.
Overall very good but let down by 2 poor included hotel meals
Riviera Travel
Riviera Travel
4 months ago
Hello Jenifer,
Thank you for your feedback. We are glad to hear that your overall experience was very good. We appreciate you highlighting the included hotel meals, and we regret that they did not meet your expectations on this occasion.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
4 months ago
Hello Jenifer,
We are delighted to hear that you had an excellent experience on the Timeless Provence for Solo Travellers tour and that you found our tour manager Diane to be knowledgeable and helpful. It's also wonderful to know that you enjoyed the itinerary and the driving skills of Laurent. We appreciate you sharing your feedback regarding the hotel meals and the check-in experience at Marseilles airport; your comments have been noted.
Kind regards,
Riviera Travel
Overall excellent, exceptions were the local guides who were more interested in in sharing their knowledge than the physical need of their clients, e.g. Shade, rests and comfort stops.
Some scheduled...
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Riviera Travel
Riviera Travel
4 months ago
We are so pleased to hear that you had an excellent experience overall. Thank you for your feedback regarding the local guides; we appreciate you bringing this to our attention.
Product reviews
Riviera Travel
Riviera Travel
4 months ago
We appreciate you taking the time to share your feedback on your recent holiday with Star Clippers. It's wonderful to hear that the crew's dedication and the food quality met your expectations, reflecting the high standards we strive for. We also acknowledge your comments regarding the pace and itinerary, and your observations about the local guides. We are always looking for ways to enhance our holiday experiences, and your insights are valuable in this process.
Good service overall guide was very helpful and informative.
Cwsmer Dibynadwy
4 months ago
Riviera Travel
Riviera Travel
4 months ago
Hello,
Thank you for taking the time to share your experience. We're glad to hear that you found our service to be good overall and that our guide was helpful and informative. We appreciate your feedback and hope to welcome you on another journey with us in the future.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
4 months ago
Hello,
We appreciate you taking the time to share your feedback on your recent Timeless Provence for Solo Travellers holiday. We are pleased to hear you found the holiday itself and the food lovely, and we note your comments regarding the hotel's location and the evening meals. We understand that proximity to local amenities and dining variety are important aspects of a holiday experience, and we regret that these elements did not fully meet your expectations on this occasion. We also acknowledge your feedback on the value for money.
Kind regards,
Riviera Travel
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