Good service. It was our honeymoon and we requested a double bed but it was a twin. I reported it to a Riviera Rep but nothing was done. The other 2 Reps were very good.
Riviera Travel
Riviera Travel
3 months ago
Thank you for your feedback.
We are delighted to hear that you received good service overall and that two of our Riviera Representatives were particularly helpful during your holiday.
We are sorry to hear that your request regarding the bed configuration was not resolved after being raised onboard. For clarity, the double beds on our ships are generally configured as two twin beds pushed together and dressed as a double bed. We regret any disappointment or misunderstanding this may have caused, particularly as you were celebrating your honeymoon.
Thank you again for taking the time to share your comments.
Cwsmer Dibynadwy
3 months ago
The beds were seperate with walking space between. Not twins pushed together.
Easy to contact Riviera staff before thd holiday.
On board the Riviera staff were very easy to talk to, and made sure we were well informed.
Riviera Travel
Riviera Travel
3 months ago
It's wonderful to hear that you found our staff so accessible and helpful both before and during your holiday. We're delighted that they were able to ensure you felt well-informed.
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Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your wonderful experience on the Blue Danube River Cruise. We are delighted to hear that you found our care, crew, and all staff to be brilliant, attentive, and careful. It's also great to know that you found the information about trips and the onboard talks to be very informative, and that the food was excellent. We are pleased that you felt safe and in good hands, and that you enjoyed the beautiful scenery on the Danube.
Excellent at all times. Nothing is too much trouble.
No detail left to chance. Always supported by good information and knowledge of the itinerary.
Riviera Travel
Riviera Travel
3 months ago
We are delighted to hear that you had such an excellent experience with us. It's wonderful to know that our team's dedication to service and attention to detail made your trip so enjoyable, and that you felt well-supported with all the necessary information regarding your itinerary.
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Riviera Travel
Riviera Travel
3 months ago
We're so glad to hear that you had a wonderful time on your trip to Lake Como and that you enjoyed all the new experiences each day brought. It sounds like you had a truly memorable week.
We're delighted to hear you had such a positive experience with our service! Thank you for taking the time to share your feedback.
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Riviera Travel
Riviera Travel
3 months ago
It's wonderful to hear that you had such a fantastic experience with our Hidden Italy tour. We're delighted that you found the trip super, interesting, perfectly planned, and well-guided, and that you enjoyed both the hotel and the town base. Your positive feedback is greatly appreciated.
Dyddiad y pryniant: 16/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 5* review .
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Riviera Travel
Riviera Travel
3 months ago
Thank you for your wonderful review! We are delighted to hear that you had such a memorable holiday onboard the yacht and that you enjoyed the beautiful vessel, the excellent food, and the attentive onboard team . It's fantastic to know that our Split, Hvar & the Delights of Dalmatia Yacht Cruise met your expectations.
Dyddiad y pryniant: 27/06/2026
0
Rhannwch
CL
Claire
Dilyswyd gan Feefo
3 months ago
What Claire said about Riviera Travel:
We joined Riviera’s cruise in Rome and didn’t get enough information from them before joining.
For example no info on Rome excursion
Karen in particular was very helpful and knowledgeable
Riviera Travel
Riviera Travel
3 months ago
Thank you for your review .
We are so pleased to hear you enjoyed your cruise with us, and we appreciate you taking the time to share your feedback. It's wonderful to know that Karen was able to provide you with helpful and knowledgeable assistance during your trip. We are sorry to hear that you felt there was not enough information provided before joining your cruise, and we will certainly take your comments on board.
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Riviera Travel
Riviera Travel
3 months ago
Thank you for your 5* review.
It's wonderful to hear that you found the ship to be amazing. We appreciate you sharing your feedback regarding the sewage issue in your cabin, and we're glad to know it was resolved. We also acknowledge your comments about the dinners and will take this into consideration as we continuously strive to enhance our guest experiences.
Thank you for your lovely feedback. We are delighted to hear that you had an amazing holiday and that the service provided by our staff and onboard team was exceptional.
We will be sure to share your kind comments with the team, who will greatly appreciate your recognition.
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Riviera Travel
Riviera Travel
3 months ago
Thank you for your 5* feedback.
We are delighted to hear that your celebration aboard the Royal Clipper was such an amazing holiday. It sounds like a truly special occasion, and we are so pleased that you enjoyed the ship and the efforts of Karen and Adrian in making everyone feel welcome and happy. It's wonderful to know that the hard work of the crew and the delicious food contributed to a happy atmosphere throughout your entire holiday.
We hope to welcome you again in the future.
Thank you for your 5* review.
We are delighted to hear that you enjoyed your Rhine and Moselle River cruise with us. It's wonderful to know that you found the holiday to be well organised, the boat beautiful with excellent facilities, and the tours with knowledgeable local guides to be so enjoyable. We are also delighted that the staff were outstanding and provided you with such a memorable experience.
Excellent!
All staff were helpful, pleasant and couldn't be faulted. Very professional.
Riviera Travel
Riviera Travel
3 months ago
Thank you for your wonderful feedback.
We are delighted to hear that you had such an excellent holiday. It is particularly pleasing to know that our staff made such a positive impression and that you found them helpful, friendly and professional throughout your journey.
We greatly appreciate your kind comments and will be sure to share them with the team.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for your fantastic feedback.
We are delighted to hear that you enjoyed the staff, food, drinks and scenery, and that the excursions were enhanced by our informative guides. While the weather was certainly warmer than expected, we're pleased it did not overshadow your holiday.
It is wonderful to know that you had such a positive experience overall and that you would happily choose to travel with us again in the future.
The fact that I cannot access the Riviera website and my account from the US and Europe is unfortunate. You should have one site accessible from everywhere. Service in the IS is poor, service in the...
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Riviera Travel
Riviera Travel
3 months ago
Thank you for your feedback.
We are sorry to hear of the difficulties you experienced accessing our website and account services whilst travelling, and we acknowledge your comments regarding customer service and the timing of pre-departure information. Your observations have been noted and will be shared with the relevant teams for review.
We are grateful that you have taken the time to share your experience with us
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Riviera Travel
Riviera Travel
3 months ago
Thank you for your 5* review.
It's wonderful to hear that you had a great experience on our Sicily Solo Holiday. We are delighted that you enjoyed the well-planned and organized tour, and that you were able to see many lovely views and sights. It's great to know that Taormina was a highlight for you, and that the boat ride from Ortygia, the Villa Romana Del Casale with its mosaics, and your trip to Mount Etna with the subsequent winery lunch were also among your favorite experiences.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
