Excellent, I phoned a couple of times and always had friendly, helpful service. Very well organised.
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating our customer service 5/5.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you thought this tour was excellent and that you learnt so much about the cities you visited. We look forward to welcoming you again in the future.
Our rep was very good but one of the local guides wasn’t very clear. In the hottest day of the heatwave the aircon on the coach wasn’t working properly. There was also a local difficulty that meant...
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Riviera Travel
Riviera Travel
3 months ago
Thank you for your candid feedback about this tour. We regret to hear that it did not fully meet your expectations. As we are always striving to enhance our guests' experiences, your comments have been shared with the relevant departments at head office for review.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating this tour 4/5. We're pleased to hear that you thought this trip provided a good introduction to two countries that you had not visited before.
Dyddiad y pryniant: 28/06/2026
0
Rhannwch
KA
Kathleen
Dilyswyd gan Feefo
USA
3 months ago
What Kathleen said about Riviera Travel:
All wait staff were exceedingly over the top with service.
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your experience with us. We are delighted to hear that our wait staff provided you with such wonderful service. We appreciate your kind words and look forward to welcoming you back on board.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are sorry to hear that your holiday did not meet your expectations and that you encountered difficulties when disembarking the ship.
As part of our booking process, we ask guests to provide detailed information regarding any mobility limitations so that we can ensure they are aware of the nature of river cruising, including the possibility of steps, gangplanks and varying mooring arrangements. These can sometimes result in longer walking distances ashore and access routes that may not be suitable for all mobility levels.
We appreciate your comments and are sorry that you felt the arrangements did not adequately meet your needs on this occasion
Tour Guild was good and hotels were good but as explained earlier the service form R.T. head office is poor
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your comments. A member of our guest relations team will endeavour to contact you directly regarding your comment about head office.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your thoughts on Copenhagen. While it is in general a very safe city and pick pocketing affects many countries across the world, it is something to be mindful of particularly in tourist heavy areas. We're sorry to hear that you witnessed an attempt to pick pocket whilst on tour but was pleased to hear this was unsuccessful.
Excellent admin and phone support. Staff in UK were helpful. Good balance of email contact and information through the portal.
The guide we had in Italy was outstanding. Very well organise, friendly...
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Riviera Travel
Riviera Travel
3 months ago
Thank you for rating our customer service 5/5.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating this tour 4/5. As we are always striving to enhance our guests' experiences, your comments about the hotel service and food have been shared with our Product team at head office for review.
Dyddiad y pryniant: 25/06/2026
0
Rhannwch
HO
Howard
Dilyswyd gan Feefo
GBR
3 months ago
What Howard said about Riviera Travel:
Excellent, very helpful right through from the booking process, collection at the airport and support and organisation on the cruise.
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating our customer service 5 stars.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you thoroughly enjoyed this river cruise and that you thought the places visited, the trips you selected and the dining on board were all wonderful.
Friendly, welcoming, inclusive. Nothing was too much trouble, and all problems were solved.
Service in the restaurants, and especially in our suite, was impeccable.
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 5 star review.
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Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you could not fault the ship, even in the extreme heat and that the staff on board were universally cheerful and helpful.
The staff on the Clipper were exceptional.
Re Riviera Tour Managers, I found Pina very friendly and informative. I cannot comment on Karen or Adrian as we had little interaction with them.
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you thought the staff on board the Clipper, were exceptional.
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Riviera Travel
Riviera Travel
3 months ago
Thank you for posting your 5 star review. We're delighted to hear that you had an amazing experience on board the Royal Clipper and that you would kindly recommend this holiday to others.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.