Excellent service from Riviera staff, when I was having trouble downloading our boarding cards a very kind member of staff completed them on my behalf. The travel documents were very detailed and...
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Riviera Travel
Riviera Travel
3 days ago
Thank you for taking the time to share your feedback with us.
We are so pleased to hear that our team was able to provide such supportive assistance and that you found the travel information helpful for your journey.
Product reviews
Riviera Travel
Riviera Travel
3 days ago
Thank you for sharing your wonderful experience of Croatia and for highlighting the dedication of our guide.
We are delighted to hear that you enjoyed the itinerary and appreciated our organization, and we look forward to welcoming you back on another holiday soon.
I was happy with the information sent in advance of the trip - all arrived in timely fashion, and with good explanation and illustration of what we'd be doing.
The rep on board had had to fill in at...
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Riviera Travel
Riviera Travel
3 days ago
Thank you for your 4* review!
We are delighted to hear that you felt well-prepared for your journey and that our onboard representative delivered such a wonderful standard of service throughout your travels.
Product reviews
Riviera Travel
Riviera Travel
3 days ago
Thank you for your wonderful review.
We are delighted to hear that you had such an enjoyable holiday and that the combination of stunning scenery, daily swim stops and guided visits to interesting towns made for a memorable experience. It is particularly pleasing to know that you found the boat well laid out and maintained to a high standard throughout your cruise.
We are sorry, however, that the noise from the engine room affected your comfort at night and that you found the acoustics in the dining area made conversation difficult at times. Should concerns such as these arise during your holiday, we would always encourage guests to raise them with the Cruise Director whilst onboard, as this provides the best opportunity for alternative arrangements to be considered where possible and for any issues to be addressed during the sailing.
Thank you again for your kind comments, and we are delighted that you otherwise had such a lovely holiday.
Good but would've liked more personal contact rather than just look on the website.
Riviera Travel
Riviera Travel
3 days ago
Thank you for your review.
We are delighted to hear that you found your Douro cruise to be "cruising heaven" and that you had an enjoyable holiday overall.
We are, however, sorry to read your comments regarding the information provided before booking. Our Sales Team endeavours to provide clear and informative guidance to guests and are available to discuss any aspect of our holidays in detail. We therefore regret that you felt you were directed to the website rather than receiving the level of personal contact and assistance you were seeking.
Your comments have been noted and will be shared with the relevant team for their review.
We hope to have the opportunity to welcome you on another Riviera holiday in the future.
Product reviews
Riviera Travel
Riviera Travel
3 days ago
Thank you for taking the time to provide your thoughts following your recent travels with us.
We are so glad to hear that you enjoyed the main cruise experience, and we appreciate your valuable feedback regarding the hotel and the sequencing of the itinerary for future consideration.
It's very good when you get through to speak to someone, but can take over 30 minutes to be answered. I expect this is because of all the changes and cancellations to river cruises due to low water...
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Riviera Travel
Riviera Travel
3 days ago
We are very glad to hear that you generally find our service to be excellent and appreciate your patience regarding the delays you experienced recently. Thank you for your continued support, and we look forward to providing you with wonderful travel experiences in the future.
Product reviews
Riviera Travel
Riviera Travel
3 days ago
Thank you for sharing such detailed feedback about your recent journey with us. We are delighted to hear that you thoroughly enjoyed your time exploring alongside our wonderful crew and dining team. We always appreciate hearing what our guests love most, as well as noting areas where experiences fell short of expectations, and we will certainly take your observations regarding the dining options and excursions on board into careful consideration for the future.
Very good. Thoughtful details and friendly, knowledgable courier
Riviera Travel
Riviera Travel
4 days ago
We are delighted to hear that you had such a wonderful experience with our courier and appreciated the thoughtful details throughout your trip
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you for sharing such wonderful feedback about your recent tour to Helsinki, Tallinn, and Riga, and for rating your experience five stars. We are delighted that you enjoyed the fascinating cities and interesting tours, though we note your helpful comments regarding the hotel in Riga.
Top class service from our Tour Manager, coach drivers & hotels
Riviera Travel
Riviera Travel
3 days ago
Thank you for your 5* review!
We are delighted to hear that you enjoyed such a wonderful standard of service throughout your travels with us. Thank you for taking the time to share your positive experience.
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Riviera Travel
Riviera Travel
3 days ago
We are delighted to hear that you enjoyed exploring so many interesting places during your time with us. Thank you for sharing such wonderful feedback about your recent travels.
Dyddiad y pryniant: 27/09/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 days ago
Good
Product reviews
Riviera Travel
Riviera Travel
3 days ago
Thank you for your review.
We are pleased to hear that, overall, your holiday arrangements were straightforward.
We were, however, sorry to read of your disappointment regarding your flight seating arrangements. We appreciate that being seated separately from your travelling companion on your inbound flight was not the outcome you had expected and understand why this was frustrating.
Airline seat allocation policies vary and, where advance seat selection is not available or seats have not been pre-booked, seating is ultimately at the discretion of the airline. Whilst we endeavour to provide guests with information regarding seat selection options where possible, we regret that you and your partner were not seated together on your return journey.
Thank you for taking the time to share your feedback, which has been noted. We hope that despite this issue, you returned home with many positive memories of your holiday.
Excellent
Plenty of information and support both by mail and by phone.
Queries solved easily.
Riviera Travel
Riviera Travel
3 days ago
Thank you for your wonderful feedback.
We are delighted to hear that you found our communication and support helpful throughout your experience.
Product reviews
Riviera Travel
Riviera Travel
3 days ago
Thank you for your 5* review !
We are delighted to hear that you had such a wonderful time on your recent cruise, from the exceptional service provided by the crew to the wonderful dining and shipboard experience. Thank you for taking the time to share your positive feedback with us, and we look forward to welcoming you aboard again soon.
The service on board the ship and on the excursions was excellent!
There was a very high level of care and concern for the guests from all the personnel encountered.
Riviera Travel
Riviera Travel
3 days ago
Thank you for your 5* review!
We are thrilled to learn that your time on board and exploring ashore met your expectations so well, and we appreciate you highlighting the dedication of our team.
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Riviera Travel
Riviera Travel
3 days ago
Thank you for your 5* review !
We are delighted to receive such glowing feedback about your recent river cruise with us. It is wonderful to know that every aspect of the journey, from the onboard amenities and dining to the shore excursions, met your expectations and contributed to such a special holiday.
Thank you for taking the time to share your feedback with us.
We are always pleased to know when our team's efforts meet expectations, and we look forward to welcoming you on another journey in the future.
Product reviews
Riviera Travel
Riviera Travel
3 days ago
We are thrilled to learn that you had such a memorable experience exploring Japan, appreciating both the unique itinerary and the quality of the hotels. Thank you for choosing us for your travels and for sharing such positive feedback about your holiday.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.