What Jamie Williams said about REFINA & EIBENSTOCK:
Ordered trowels they took the money but after 6 weeks still no trowels have arrived back to marshalltown it is and they want 10 days to give money back
Hanna
REFINA & EIBENSTOCK
6 years ago
Hi. Please accept my sincere apologies for the delay regarding the Plaziflex trowel that you ordered and that you weren't kept informed in this instance. We have been trying to keep customers updated with products that are out of stock and try in ensure that the web stock levels are correct to avoid circumstances like this. The refund has been instructed, some banks take a while for refunds to go back into your account, it can be between 5-10 days but unfortunately this is not something that we can control as it is default across all bank payment gateways.
Dyddiad y pryniant: 07/07/2020
0
Rhannwch
TJ
Terry Jones
Dilyswyd gan Feefo
6 years ago
What Terry Jones said about REFINA & EIBENSTOCK:
no problems, all carried out with minimal fuss
Hanna
REFINA & EIBENSTOCK
6 years ago
Thank you for taking the time to give us your feedback. We really appreciate it
Dyddiad y pryniant: 13/07/2020
0
Rhannwch
RL
Resin Flooring Systems Ltd
Dilyswyd gan Feefo
wirral
6 years ago
What Resin Flooring Systems Ltd said about REFINA & EIBENSTOCK:
First class very professional
Hanna
REFINA & EIBENSTOCK
6 years ago
Thank you for taking the time to give us your feedback. We really appreciate it
Normally I receive great service from the Refina team, however, unfortunately in this occasion i haven't. I placed and paid for my order on the 4th July and within a few days received all of my order...
Read more
Hanna
REFINA & EIBENSTOCK
6 years ago
Hi. Please accept my sincere apologies for the delay regarding the Superflex 3 trowel that you ordered and I’m sorry that you weren't kept informed of the status. We have been trying to keep customers updated with products that are out of stock and try in ensure that the web stock levels are correct to avoid circumstances like this. We have had some issues with supply due to the current situation and this has left us having to wait long periods for some items. These trowels are expected by 20th September please let me know if you are willing to wait or if you would like a refund
Product reviews
Dyddiad y pryniant: 08/07/2020
0
Rhannwch
DD
Dot & Dab Plastering & Decoration
Dilyswyd gan Feefo
6 years ago
What Dot & Dab Plastering & Decoration said about REFINA & EIBENSTOCK:
They always do what they say
Hanna
REFINA & EIBENSTOCK
6 years ago
Thank you for taking the time to give us your feedback we really appreciate it
Thank you for taking the time to give us your feedback we really appreciate it
Product reviews
Dyddiad y pryniant: 10/06/2020
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
6 years ago
Web site can be a pain but people on the phone are very helpful and kit always turns up when they say.
Hanna
REFINA & EIBENSTOCK
6 years ago
Thank you for taking the time to give us your feedback we really appreciate it. In regards to the issues you find when using our website would you mind emailing me on what things you feel we could do to improve it as I would be really interested. My email address is hanna@refina.co.uk
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK